(Dos Sales) Customer Satisfaction Staff
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Vận tải - Lái xe/ Tài xế, Thống kê, Kỹ thuật, Kinh doanh, Bán hàng, Giao Dịch Khách Hàng
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 11/03/2024
Hạn nộp: 10/04/2024
Liên hệ ứng tuyển gọi:
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
1. Dealer Operation Standard (DOS) Sales Training Implementation
• Training & implementing the DOS Sales basic for new Dealers based on company plan
• DOS Sales training materials development & update for practical implementation
• Conduct meeting with relevant departments to analyze and find out the root causes and improvements. Take action plan and manage Dealers to follow action plan
• CRM system usage training and implementing to Dealers related to DOS Sales
2. DOS Sales & Sales Satisfaction Index (SSI) Performance Monitoring & Analysis:
• Monitor and report the performance of the Dealers regarding DOS Sales, support inquiries and ensure Dealers adhere to DOS Sales and other related standard guidelines
• Cooperate with related sections to conduct periodically survey to monitor customer satisfaction. In charge of tracking the Dealers SSI score quarterly and analyzing to find weaknesses regarding DOS that make our customer unsatisfied.
• Cooperate with related sections to conduct Mystery Shopping to control Sales and Service process. In charge of evaluating and monitoring dealer performance of DOS Sales items in Mystery Shopping Sales checklist
3. Others
• Support Call Center to handle complaints regarding DOS Sales
• Train new team members on company policies, procedures, and systems
• Other ad-hoc tasks as assigned
Benefits:
• Competitive salary
• Transportation, phone & meal allowances
• Annual performance & salary review
• Total annual bonus from 1.5 - 6 months
• Premium health care package
• Additional public holiday days-off
• Training & implementing the DOS Sales basic for new Dealers based on company plan
• DOS Sales training materials development & update for practical implementation
• Conduct meeting with relevant departments to analyze and find out the root causes and improvements. Take action plan and manage Dealers to follow action plan
• CRM system usage training and implementing to Dealers related to DOS Sales
2. DOS Sales & Sales Satisfaction Index (SSI) Performance Monitoring & Analysis:
• Monitor and report the performance of the Dealers regarding DOS Sales, support inquiries and ensure Dealers adhere to DOS Sales and other related standard guidelines
• Cooperate with related sections to conduct periodically survey to monitor customer satisfaction. In charge of tracking the Dealers SSI score quarterly and analyzing to find weaknesses regarding DOS that make our customer unsatisfied.
• Cooperate with related sections to conduct Mystery Shopping to control Sales and Service process. In charge of evaluating and monitoring dealer performance of DOS Sales items in Mystery Shopping Sales checklist
3. Others
• Support Call Center to handle complaints regarding DOS Sales
• Train new team members on company policies, procedures, and systems
• Other ad-hoc tasks as assigned
Benefits:
• Competitive salary
• Transportation, phone & meal allowances
• Annual performance & salary review
• Total annual bonus from 1.5 - 6 months
• Premium health care package
• Additional public holiday days-off
Yêu cầu
- Education: Bachelor's degree, preferably with major in Automotive Engineering/Marketing/Business Administration
- Experience: At least 3 years of experience in Automotive and Training
- Knowledge:
• Strong understanding of DOS Sales principles & practices
• Familiarity with CRM System and their implementation
• Understanding of sales performance metrics and analysis
• Knowledge of customer satisfaction measurement and survey methodologies
- Required skills:
• Good English proficiency (all 4 skills, especially good at speaking & writing)
• Proven training delivery & presentation proficiency
• Strong analytical report and problem-solving skills
• Effective interpersonal communication & negotiation skills
- Other (if any):
• B2 driver's license
• Have teamwork spirit, ability to work independently
- Experience: At least 3 years of experience in Automotive and Training
- Knowledge:
• Strong understanding of DOS Sales principles & practices
• Familiarity with CRM System and their implementation
• Understanding of sales performance metrics and analysis
• Knowledge of customer satisfaction measurement and survey methodologies
- Required skills:
• Good English proficiency (all 4 skills, especially good at speaking & writing)
• Proven training delivery & presentation proficiency
• Strong analytical report and problem-solving skills
• Effective interpersonal communication & negotiation skills
- Other (if any):
• B2 driver's license
• Have teamwork spirit, ability to work independently
Quyền lợi
Competitive salary & total bonus from 1.5 - 6 months
Premium health care package
Shuttle bus/transportation allowance, meal provided
Premium health care package
Shuttle bus/transportation allowance, meal provided
Thông tin khác
Ngày Đăng Tuyển
11/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
Lĩnh vực
Ô tô
Kỹ Năng
Automotive Technology, Sales Training, CRM System, Dealer Training, Automotive Product
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
11/03/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
Lĩnh vực
Ô tô
Kỹ Năng
Automotive Technology, Sales Training, CRM System, Dealer Training, Automotive Product
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Giới thiệu công ty
Mitsubishi Motors Vietnam việc làm
An Binh, Di An, Binh Duong
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10/10/2024
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10 - 30 triệu
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Vị trí (Dos Sales) Customer Satisfaction Staff do công ty Mitsubishi Motors Vietnam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về (Dos Sales) Customer Satisfaction Staff hoặc công ty Mitsubishi Motors Vietnam ở các link phía trên
Giới thiệu công ty
Mitsubishi Motors Vietnam việc làm
An Binh, Di An, Binh Duong
Liên hệ ứng tuyển gọi: