(DOS Sales) Customer Satisfaction Staff

1. Dealer Operation Standard (DOS) Sales Training Implementation
• Training & implementing the DOS Sales basic for new Dealers based on company plan
• DOS Sales training materials development & update for practical implementation
• Conduct meeting with relevant departments to analyze and find out the root causes and improvements. Take action plan and manage Dealers to follow action plan
• CRM system usage training and implementing to Dealers related to DOS Sales
2. DOS Sales & Sales Satisfaction Index (SSI) Performance Monitoring & Analysis:
• Monitor and report the performance of the Dealers regarding DOS Sales, support inquiries and ensure Dealers adhere to DOS Sales and other related standard guidelines
• Cooperate with related sections to conduct periodically survey to monitor customer satisfaction. In charge of tracking the Dealers SSI score quarterly and analyzing to find weaknesses regarding DOS that make our customer unsatisfied.
• Cooperate with related sections to conduct Mystery Shopping to control Sales and Service process. In charge of evaluating and monitoring dealer performance of DOS Sales items in Mystery Shopping Sales checklist
3. Others
• Support Call Center to handle complaints regarding DOS Sales
• Train new team members on company policies, procedures, and systems
• Other ad-hoc tasks as assigned
Benefits:
• Competitive salary
• Transportation, phone & meal allowances
• Annual performance & salary review
• Total annual bonus from 1.5 - 6 months
• Premium health care package
• Additional public holiday days-off