Ecommerce InternCông Ty TNHH Thực Phẩm Và Nước Giải Khát Ý Tưởng Việt (Starbucks Việt Nam)

- Listing products on digital plaforms (e-commerce, delivery...) and preparing product descriptions on e-commerce platforms (including but not limited to product images, information, descriptions). - Manage official store layout, inventory, customer enquiries of Starbucks's products on e-commerce platforms. - Implement promotional programs (setting discount, vouchers...) on e-commerce platforms. - Coordinate with other functions internally to monitor, process and verify orders for e-commerce business. - Responding to customer inquiries regarding product information and pricing. - Handling cases related to orders (returns, order cancellations, exchanges, delivery issues, etc.). - Resolving issues related to orders (returns, order cancellations, exchanges, delivery, etc.). - Translating and rewriting product descriptions. - Uploading product images to the official store. - Organizing products and prioritizing their placement, including Limited-Time Offer (LTO) items. - Hiding products that are out of stock (OOS). - Applying promotional pricing and vouchers according to the promotion program list. * Stock Coordination: - Collaborating with Supply Chain Operations (SCO) to facilitate the transfer of stock from the Kerry warehouse to the store, based on confirmed quantities. - Working with the store to receive and inspect incoming stock. - Conducting stock takes on a quarterly basis.