We are hiring for this role on behalf of our client in the EV automotive industry
Systems
Manager
Location:
Ho Chi Minh City, Vietnam
Workplace Type:
Onsite
About Our Client
Our client is a joint venture dedicated to accelerating Vietnam's energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The
Systems Manager
will lead the design, implementation, integration, and ongoing operation of our client's core business systems, including:
Enterprise Resource Planning system, or ERP
Customer Relationship Management system, or CRM
Dealer Management System, or DMS
Related digital platforms and system integrations
The role will work closely with our client's business functions, JV partners, and external digital vendors to ensure that the systems are ready for launch, meet business requirements, operate reliably, and can support our client's future growth.
Key Responsibilities
1 - Systems Design and Implementation
Develop our client's systems roadmap and implementation plan for ERP, CRM, DMS, and related platforms
Work with each business function to understand operational requirements and translate them into practical system solutions
Ensure that the systems support our client's launch requirements and future business growth
Recommend a phased implementation approach that balances business needs, timing, cost, and operational risk
Minimize unnecessary system customization and prioritize simple, scalable solutions
2 - ERP Management
Lead the implementation and operation of ERP processes covering:
Finance and accounting
Procurement and purchase orders
Customer and vendor management
Vehicle, battery, swap-station, and spare-parts inventory
Warehouse transactions
Customer invoicing and dealer payment tracking
Fixed assets
Budget control and management reporting
Ensure that appropriate approval workflows, access controls, segregation of duties, and audit trails are established
3 - CRM Management
Lead the implementation and operation of CRM processes covering:
Lead capture and qualification
Lead allocation to Agent Hubs, dealers, retail stores, and sales teams
Lead follow-up and conversion
Test-ride registration
Customer information and interaction history
Marketing campaign management
Customer inquiries and complaints
Sales pipeline and performance reporting
Ensure that customer data and lead-management responsibilities are clearly defined and properly controlled
4 - Dealer Management System
Lead the implementation and rollout of the DMS for our client's dealers, retail stores, and authorized workshops, covering:
Dealer onboarding
Vehicle ordering and inventory
VIN tracking
Pre-delivery inspection
Vehicle Activation and customer handover
Battery Subscription onboarding support
Spare-parts ordering
Service and repair records
Warranty claims
Technician certification
Dealer performance and lead management
Ensure that the DMS is practical and easy for multi-brand dealers to use
5 - System Integration and Data Management
Design and manage integrations between ERP, CRM, DMS, and external platforms
Define which system is the official source of information for customers, dealers, vehicles, inventory, orders, invoices, payments, service records, and warranty claims
Ensure that data flows accurately and consistently between systems
Establish standards for master data, data quality, reconciliation, retention, and access
Coordinate integrations with the joint venture partners, banks, payment providers, e-invoicing systems, websites, Zalo OA, warehouses, and other relevant platforms
6 - Vendor Management
Act as our client's main point of contact for all digital-system vendors
Coordinate vendor activities across design, configuration, integration, testing, implementation, maintenance, and support
Define clear scopes, deliverables, timelines, service levels, and acceptance criteria
Monitor vendor performance, project progress, system quality, and costs
Ensure that our client's retains ownership or control of system data, documentation, configuration records, and administrative access
Review vendor invoices based on agreed deliverables and actual completion
Escalate delivery delays, service failures, and unresolved issues when necessary
7 - Testing and Launch Readiness
Develop and manage the testing plan for all core systems
Coordinate functional testing, integration testing, data migration, user acceptance testing, and go-live preparation
Maintain a defect log and ensure that critical issues are resolved before launch
Arrange user accounts, access permissions, training, data loading, and system support before go-live
Develop temporary manual processes and contingency plans where systems are not fully ready
Lead post-launch stabilization and ensure that outstanding issues are resolved promptly
8 - System Operations and Support
Ensure the reliable day-to-day operation of our client's business systems
Establish support and escalation processes for employees, dealers, retail stores, and workshops
Monitor system availability, interface performance, user adoption, and recurring issues
Coordinate vendors to resolve incidents within agreed service levels
Manage system maintenance, upgrades, releases, backups, and recovery testing
Maintain user guides, system documents, support contacts, and operating procedures
Ensure system changes are tested and approved before deployment
9 - Cybersecurity and Access Control
Establish user-access controls based on job responsibilities and business needs
Ensure appropriate segregation of duties across procurement, payments, inventory, sales, warranty, and system administration
Conduct regular user-access reviews
Implement security measures covering passwords, multi-factor authentication, privileged accounts, backups, and incident management
Ensure vendors follow our client's data-security, confidentiality, privacy, and system-access requirements
Coordinate with Legal and relevant stakeholders on Vietnamese data-protection and cybersecurity requirements
10 - Training and User Adoption
Develop training plans for our client's employees, dealers, retail-store teams, and workshop users
Coordinate training materials, user guides, FAQs, and system demonstrations
Track training completion and system adoption
Identify incorrect system usage and arrange re
fresher training when required
Collect user feedback and prioritize necessary system improvements
11 - Budget and Cost Management
Prepare and manage the budget for system implementation, integration, licences, hosting, support, and enhancements
Monitor project and operating costs against the approved budget
Differentiate essential launch requirements from future enhancements
Review vendor proposals and identify opportunities to reduce unnecessary system costs
Provide clear cost forecasts and recommendations to management
Qualification
Qualifications And Experience
Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Engineering, or a related discipline
At least 8 years of experience in enterprise systems, digital transformation, or business system implementation
Proven experience implementing or managing ERP, CRM, and DMS or similar distribution and retail systems
Strong understanding of system integration, APIs, master data, user access, testing, and vendor management
Experience translating business processes into system requirements
Strong project-management and stakeholder-management capabilities
Experience managing multiple digital vendors and interconnected systems
Experience supporting system go-live and ongoing operations
Strong English and Vietnamese communication skills
Preferred Experience
Experience in automotive, electric vehicles, motorcycles, mobility, retail, distribution, or after-sales operations
Experience implementing systems across dealer or distributor networks
Knowledge of vehicle inventory, VIN tracking, PDI, vehicle Activation, workshop, warranty, and spare-parts processes
Experience working in a start-up, new-market entry, or business-launch environment
Personal Attributes
Strong end-to-end ownership
Hands-on and execution-focused
Business-oriented, not purely technical
Strong project and vendor-management capability
Analytical and detail-oriented
Cost-conscious and commercially practical
Able to simplify complex requirements
Proactive in identifying and escalating risks
Strong cross-functional collaboration
Clear and concise communication
Adaptable in a fast-changing launch environment
Strong integrity and commitment to data security