Mô tả Công việc
1. System Administration & Maintenance
Manage day-to-day operations of the ERP system , ensuring system stability, security, and performance.
Monitor system logs, batch tasks, server health, and background jobs.
Oversee user access, permissions, role setups, and segregation of duties.
Perform patch installations, version upgrades, and testing of system enhancements.
Ensure proper backup, disaster recovery, and security policies.
Database tuning with support from IT Infrastructure administrator.
2. Support & Troubleshooting
Provide Level 1 support issues across Finance, Supply Chain, Manufacturing, or relevant modules.
Diagnose and resolve system errors, workflow failures, integration issues, and performance bottlenecks.
Liaise with ERP vendor or technical vendors when escalation is required.
3. Business Process & User Support
Collaborate with stakeholders to understand operational needs and translate them into system configurations or improvements.
Develop and maintain functional documentation and SOPs.
Provide user training and refreshers to ensure high adoption and correct usage.
Identify opportunities to streamline processes and automate tasks within the ERP.
Ensure that all integrations of sub-systems are supported and troubleshoot for any failure.
4. Data Management
Ensure data integrity, validation, and compliance with internal governance.
Oversee master data setup and control (Items, Suppliers, Customers, Chart of Accounts, etc.).
Perform data imports/exports using Sage X3 tools (ADC, Excel add-ins, etc.).
5. Integration & Technical Support
Support integrations between ERP and external applications
Knowledge of Jaspersoft reporting tool is an advantage.
Working PowerBI knowledge is useful to support existing data models.
Work with
developers on scripts, customizations, and APIs.
Review and optimise existing custom objects, reports, and workflow
6. ERP team management
Lead a team of ERP assistants who are responsible for basic ERP master data such as SKU , BOM creation.
Ensure that all data preparation are ready to support time critical MRP run