Mô tả công việc
Report to: IT Headquarters Global
1. Responsibilities:
Providing daily technical and functional support to users of an in-house ERP system (based on the 1C platform)
Processing requests via the IT help portal
Assisting with system configuration, monitor system performance and ensure uptime, stability and data accuracy.
Troubleshoot system issues, investigating and identifying root causes of incorrect data and ensure timely resolution in coordination with IT HQ.
Logging and documenting bugs
Creating instructions and documentation in Confluence; deliver training for new users and new features/ modules.
Yêu cầu
2. Requirement
Strong knowledge and understanding of user support standards
2+ years of experience as an ERP consultant (1C, BAS)
Advanced user proficiency in at least one ERP configuration
Strong communication skills and the ability to resolve user issues
Ability to write clear, concise, and well-structured instructions and documentation
Understanding of business processes in manufacturing is a plus
Familiarity with Jira, Confluence, or other ticketing and documentation tools
Ability to work with global team across time zones
Proficiency in English (4 skills)
Detail-oriented, responsible and able to manage multiple tasks.
Quyền lợi
Thưởng
Highly attractive and competitive income
Máy tính xách tay
Laptop provision
Xe đưa đón
Transportation from Hanoi/ Hai Duong/ Hung Yen/ Bac Ninh
Thông tin khác
NGÀY ĐĂNG
13/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
ERP, Microsoft Dynamics 365, Microsoft Exchange Server, MS SQL Server, Consulting
LĨNH VỰC
Hệ thống CNTT & Thiết bị
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- KCN Minh Đức, Hưng Yên, Mỹ Hào, Hưng Yên, Việt Nam
- near VSIP Hải Dương
- Hà Nội, Vietnam