Expert, Capability Development (40000458)

8 Sept 2026
Expert, Capability Development (40000458)
Category: Private and Retail Banking Group
Job Type
Facility: Retail Banking
Job Purpose
The job holder is responsible for Design& develop learning interventions & capability solutions for Retail frontline in order to fulfil requirements of RBG & Techcombank
Key Accountabilities (1)
Operates within agreed scope of work and area of expertise
1.1. Design và Development:
Receive requests from CDM manager, design (and/ or collaborate with internal and external stakeholders to design) Learning Solutions, including: define and validate learning objectives and outlines, learning assets, approach and evaluation parameters
Depending on their expertise, develop (and/ or collaborate with internal and external stakeholders to develop) Learning Solutions, including: Create learning assets, leveraging standardized templates and asset development parameters for wide range of assets
Managing projects/ initiatives relating to Capability Development, engage stakeholders to manage development of new (or revision of) learning asset (including managing vendors, if applicable)
1.2. Implementation và Evaluation:
Support enabling Learning Solution Eco-system: Manage and upgrade people, processes and technology involved in deploying the learning solution/roadmap/ certification
Depending on their expertise, implement (and/ or collaborate with internal and external stakeholders to implement) relevant training/ facilitating/ coaching activities, models/ processes/ tools/ technology
Evaluating Learning Solution: Evaluate and report on learning implementation and impact
Maintaining Learning Assets: Monitor utilization of learning assets
Key Accountabilities (2)
Human resource management và development:
Train và coach junior staff, advise career development and resource planning
Key Accountabilities (3)
Corporate culture:
Be a role model in building corporate culture.
Implement corporate culture activities as planned; clearly understand and consistently apply corporate culture, core values and behavioral norms.
Perform other related tasks as requested by Senior Manager, Capabililty Development
Key Relationships - Direct Manager
Senior Manager, Capabililty Development
Key Relationships - Internal Stakeholders
Stakeholders within and outside RBG
Success Profile - Qualification and Experiences
Qualifications
University graduates or higher education, majoring in: Finance và Banking, Foreign Trade, Economics or related fields (Preferably those with suitable academin background and study abroad)
English proficiency: Level 3 (TOEIC 650 or equivalent)
Domain Expertise
At least 8 years of experience in banking
Experience in using office, especially finance và banking softwares