Job Purpose
The job holder is responsible for Design& develop learning interventions & capability solutions for Retail frontline in order to fulfil requirements of RBG & Techcombank
Key Accountabilities (1)
Operates within agreed scope of work and area of expertise
1.1. Design Và Development
Receive requests from CDM manager, design (and/ or collaborate with internal and external stakeholders to design) Learning Solutions, including: define and validate learning objectives and outlines, learning assets, approach and evaluation parameters
Depending on their expertise, develop (and/ or collaborate with internal and external stakeholders to develop) Learning Solutions, including: Create learning assets, leveraging standardized templates and asset development parameters for wide range of assets
Managing projects/ initiatives relating to Capability Development, engage stakeholders to manage development of new (or revision of) learning asset (including managing vendors, if applicable)
1.2. Implementation Và Evaluation
Support enabling Learning Solution Eco-system: Manage and upgrade people, processes and technology involved in deploying the learning solution/roadmap/ certification
Depending on their expertise, implement (and/ or collaborate with internal and external stakeholders to implement) relevant training/ facilitating/ coaching activities, models/ processes/ tools/ technology
Evaluating Learning Solution: Evaluate and report on learning implementation and impact
Maintaining Learning Assets: Monitor utilization of learning assets
Key Accountabilities (2)
Human resource management và development:
Train và coach junior staff, advise career development and resource planning
Key Accountabilities (3)
Corporate culture:
Be a role model in building corporate culture.
Implement corporate culture activities as planned; clearly understand and consistently apply corporate culture, core values and behavioral norms.
Perform other related tasks as requested by Senior Manager, Capabililty Development
Key Relationships - Direct Manager
Senior Manager, Capabililty Development
Key Relationships - Internal Stakeholders
Stakeholders within and outside RBG
Success Profile - Qualification and Experiences
Qualifications
University graduates or higher education, majoring in: Finance và Banking, Foreign Trade, Economics or related fields (Preferably those with suitable academin background and study abroad)
English proficiency: Level 3 (TOEIC 650 or equivalent)
Domain Expertise
At least 8 years of experience in banking
Experience in using office, especially finance và banking softwares
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