Expert, Capability DevelopmentNgân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Mô tả Công việc
Job Purpose
The job holder is repsonsible for developing and implementing capability development activities in the Frontline through:
1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment, appointment guidelines, and capacity asssestment process
2. Developing and implementing training programs (10-20-70) for Frontline
3. Guide/design training materials, including products, programs, and campaign training materials
4. Planning and implementing capacity assessment of Frontline
5. Become a Business Coach
Key Accountabilities (1)
1. Capacity Development
- Capacity development for the Frontline
- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessary competency framework, training roadmap for Frontline
- Develop JD, JS for Frontline
- Coordinate with Human Resources department to monitor and evaluate actual capacity against the competency framework requirements.
- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required for the position consistent with business objectives (including management positions in Business Banking Center)
- Design and implement professional training programs for the Frontline under RACI with HR
- Conduct productivity improvement programs, coaching and mentoring to enhance frontline's productivity and sales
- Set up and manage the implementation of human resource development programs such as succession planning, reserve director, trainee management...
Key Accountabilities (2)
2. Training on customer experience / Product / Solution / Customer Journey
- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annual training budget for the positions of Frontline
- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment, appointment/rotation to ensure that the capacity is met according to position requirements.
- Generate documents and implement trainings on customer experience / Products / Solutions / The responsive customer journey to ensures that the needs of customers and business are met.
- Implement training and provide professional trainers according to RACI with LnD HR.
- Report periodically and/or at the request of the Chief of Division on the progress of capacity development.
- Other tasks assigned by the management level.