Expert, IT Network & Security Infrastructure Operations

Job PurposeThe IT NETWORK & SECURITY Operation Expert is responsible for providing NETWORK & SECURITY expert knowledge in the NETWORK & SECURITY infra operation to ensure the stability and performance of the systems.1. To prevent the incidents & problems from happening by:• Proactively address weaknesses, risks and problems on the NETWORK & SECURITY infra then have remediation plan to mitigate it to improve quality of services.• Periodically review and assess the weaknesses, risks of the NETWORK & SECURITY infra.2. Manage & hands-on incidents/problems solving activities:• Manage the troubleshooting and directly handle the incidents & problems relating to the NETWORK & SECURITY infra.• Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.3. Co-operate with NETWORK & SECURITY operation functions to establish and apply operation best practices, standards and frameworks into the NETWORK & SECURITY operation of TCB:• Train and support.• Improve the operating processes and tools.• Monitor & report out the compliance of the operation activities in real-life.Key Accountabilities (1)- Collaborate with the appropriate departments to deeply understand the NETWORK & SECURITY infra, as a basis for the efficient and stable operation of services.- Define operation frameworks, standards, processes, checklists, and tools for the NETWORK & SECURITY infra and communicate them to NETWORK & SECURITY operation functions to apply into daily operation.- Analyze and propose improvements upon technology and standards across the organization.- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.- Provide advice, trainings, and supports to people in the NETWORK & SECURITY operation function.- Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.- Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the NETWORK & SECURITY infra, then provide remediation plan to improve quality of services.- Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.- Monitor and report out the compliance of the operation activities in real-life.- Report periodically to the Director of Infrastructure Services Excellent Center. Key Accountabilities (2)- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the NETWORK & SECURITY infra operations.- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies