Expert, Product and Solution

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• Lead the development, management, and optimization of the Credit Card product portfolio to meet customer needs and drive business growth.
• Conduct market research, analyze industry trends and customer behavior, and propose new product features, benefits, and value propositions to enhance competitiveness.
• Design and enhance customer journeys, operating procedures, product policies, and guidelines related to Credit Card products.
• Collaborate with Business, Technology, Operations, Risk, Compliance, Legal, and other stakeholders to deliver product initiatives and enhancements.
• Monitor and analyze product performance, identify business opportunities, and recommend improvement initiatives to drive portfolio growth and customer engagement.
• Participate in product development, digital transformation, and process automation projects related to Credit Card business.
• Develop product documentation and provide training and knowledge-sharing sessions for relevant stakeholders.
• Perform other duties as assigned by the Line Manager.