Mô tả công việc
Restaurant Operations
Direct and coordinate daily restaurant operations.
Ensure smooth and timely service delivery.
Monitor staffing levels and operational readiness.
Maintain service procedures and operating standards.
Conduct regular front-of-house and back-of-house inspections.
Guest Experience & Service Standards
Ensure consistent service quality and guest satisfaction.
Handle guest feedback and service recovery professionally.
Actively engage with guests and solicit feedback.
Monitor staff grooming, table setup, and service presentation.
Take corrective action to address service gaps.
Revenue & Business Performance
Drive restaurant revenue through effective upselling.
Support promotional activities and restaurant events.
Monitor sales performance and guest spending.
Identify opportunities to improve outlet profitability.
Contribute to the achievement of departmental business objectives.
Financial & Inventory Control
Monitor operating costs and expenses.
Assist in preparing the annual departmental budget.
Monitor operating equipment and restaurant supplies.
Participate in inventory counts and stock control.
Minimize wastage and ensure efficient use of resources.
Team Leadership & Development
Supervise, coach, and develop restaurant Associates.
Prepare duty rosters and manage leave schedules.
Support recruitment, selection, and performance evaluation.
Conduct briefings and provide on-the-job training.
Maintain team discipline, morale, and collaboration.
Quality, Hygiene & Safety
Ensure cleanliness and hygiene across restaurant areas.
Monitor mise-en-place and service readiness.
Ensure equipment is properly maintained and report defects.
Enforce food safety, health, fire, and emergency procedures.
Ensure compliance with Resort policies and applicable regulations.
Administration & Cross-functional Coordination
Prepare and submit operational reports on time.
Maintain accurate restaurant records and documentation.
Work closely with Kitchen, Stewarding, Bars, Housekeeping, Engineering, and other departments to ensure smooth operations.
Attend departmental meetings and training sessions.
Recommend operational improvements and perform other duties assigned by the direct Manager.
Yêu cầu
Education
Diploma or Bachelor's Degree in Hospitality Management, Food & Beverage Management, or a related field.
Working experience
Minimum 3 years of experience in Food & Beverage operations.
Previous supervisory or restaurant management experience is preferred.
Experience in a 4- or 5-star hotel or resort is an advantage.
Professional knowledge and skills
Strong knowledge of restaurant operations and service standards.
Understanding of revenue management, upselling, and cost control.
Knowledge of inventory management and operating equipment control.
Good understanding of food hygiene, safety, and sanitation standards.
Strong leadership, planning, and problem-solving skills.
Proficiency in Microsoft Office applications.
Attitude and behaviours
Guest-focused and service-oriented.
Professional, proactive, and responsible.
Strong leadership and decision-making abilities.
Well-organized and attentive to detail.
Positive attitude with a commitment to teamwork.
Able to motivate and develop Associates.
Language proficiency
Good command of spoken and written English.
Additional language skills are an advantage.
Other skills
Strong communication and interpersonal skills.
Able to manage multiple priorities in a fast-paced environment.
Flexible to work shifts, weekends, and public holidays.
Professional grooming in accordance with Resort standards.
Quyền lợi
Working 5,5 days per week.
Full salary and service charge provided during the probation period.
Competitive salary, with staff accommodation or transportation allowance provided.
Full benefits including insurance, annual leave, and holiday bonuses.
Relocation support and annual home visit benefits.
Annual Leave: 12 days of annual leave, with 1 additional day added each year.
Employee Birthday: one paid day off and birthday gift.
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