This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for Schneider Electric Secure Power products with specialization in Cooling, both in the shop and on site. Work on competitive equipment may also be part of the role. Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. FSR must be available to: respond to emergency calls and for intervention (24/7), maintain service equipment, tools and documentation, and identify sales opportunities. Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)
1. Comply with Safety and cyber security policies, practices and procedures
2. Perform Startup/Commissioning on Schneider Electric Secure Power products with specialization in Cooling.
3. Perform Preventive, scheduled and unscheduled Maintenance on Cooling equipment
4. Ability to analyze, and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
5. Be able to analyze and explain reports results to customers and management
6. Proactive participation to team efforts to achieve departmental and company goals (SIM1)
7. Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc.)
8. Support planners, coordinators,
project manager to get good customer site condition understanding
9. Escalate quality or technical issue detected on field
10. Understand Ecostruxure offer and provide technical explanation to customers
11. Use all digital tools designed for SE FSR
12. Track Installed Base (serviceable assets)
13. Advise customers on different opportunities top optimized its install base and create lead generation business opportunities
14. Perform Field Services Operations and provide best in class customer experience and promote Schneider signature
15. Other tasks which may be assigned by manager within his/her capability
Education: University degrees -
Electrical EngineerWorking Experience: 3-5 years equivalent experience in a related field, preferably specialized in cooling system in Data Center Projects.
Key success factors: Safety mindset
Strong Customer orientation mindset
Willingness to learn new competencies (Technical, Digital, soft skills...),
Collaborative & can do attitude with internal entities (Planners, Inside Sales, Technical Support...)
Others (e.g. language skills, technical skills): Good English in reading, writing, speaking
Good computer skill, especially in drawing (CAD)
Use all digital tools designed for SE FSR
Communication effectively
Teamwork building