Field Service Technician

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you're looking for!
About The Job
Execute selected service of standard products such as High-Speed Separator, Decanter and Plate Heat Exchanger. This includes service, installation, testing, repairing, and maintaining as well as condition monitoring and audits on products, modules and systems at customer site.
• Responsible for executing trouble shooting, maintenance and minor repair on standard products at customer site.
• To perform plant audit, inspection and preventive maintenance for main key customer.
• Investigate and resolve technical and process problems on standard products at customer site (mechanical, electrical and system).
• Preparation of the service job to execute/resolve at the shortest possible time.
• Technical support to customer (phone, e-mail and etc) and able to work during weekends and public holiday if required.
• Follow up on actions and promises made to customers.
• Write service and technical report on site and get it signed by customer.
• Implementation of new method or system from Alfa Laval Service Bulletin.
• Capture installed base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares.
• Execute service in our Service Centres if required.
• Report unsafe practice, incidents and work for continuous improvement.