Job Title: Field Verification Officer
Employment Type: Full-Time
Experience: 1-4 Years
Location: Ho Chi Minh City, Vietnam
About the RoleWe are looking for Field Verification Officers to support our verification operations in Ho Chi Minh City, Vietnam. The role involves conducting field visits and phone-based checks to verify residential addresses, employment details, education, and supporting documents.
The ideal candidate should be comfortable travelling for field visits, interacting professionally with individuals and organizations, and accurately recording verification findings.
Key Responsibilities
Conduct field visits to customer or employee locations for address verification.
Verify employment details by visiting company offices or workplaces when required.
Support education and document verification activities.
Conduct phone-based verification checks with relevant individuals or organizations.
Collect and verify accurate information during field visits.
Capture required photos and field evidence using mobile applications.
Update verification details and case information accurately in the system.
Prepare and submit accurate verification reports within the required timelines.
Identify and report discrepancies, incorrect, incomplete, or unclear information to the Operations Team.
Maintain strict confidentiality and data privacy when handling personal and employment information.
Follow established verification procedures, quality standards, and operational guidelines.
Manage assigned cases independently and complete verification activities within agreed timelines.
Requirements
1-4 years of relevant experience in Field Verification, Banking, Telecom, Collections, Field Sales, Investigation, Background Verification, or similar roles.
Must be a Graduate / Bachelor's Degree holder.
Comfortable with local travel within Ho Chi Minh City and surrounding areas as required.
Own vehicle and a valid driving licence are preferred.
Basic knowledge of mobile applications, smartphones, and reporting tools.
Good communication skills in English and/or relevant local languages.
Able to work independently with minimal supervision.
Comfortable interacting with customers, employees, companies, and other third parties.
Key Skills
Honest, reliable, and responsible approach to work.
Strong attention to detail and accuracy.
Good time management and organizational skills.
Ability to work independently in a field environment.
Good communication and interpersonal skills.
Strong reporting and documentation skills.
Ability to identify discrepancies and escalate issues appropriately.
Comfortable using mobile applications and digital reporting tools.
Professional and respectful approach when conducting verification checks.
Preferred ExperienceCandidates with experience in the following areas will be preferred:
Field Verification / Background Verification
Banking
Telecom
Collections
Field Sales
Investigation
Customer Verification
Field Operations
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