Ensure that all inquiries from assigned customers are responded in a timely manner.
Ensure all troubles are solved or escalated to the leader and manager in a timely.
Understand and follow strictly the SOPs of all accounts.
Input data into software, prepare shipping documents, issue debit notes, and send pre-alert to overseas partners.
Contact with customers, overseas agent, airlines, co-loader, customer, OPS team and Commercial team to handle cargo smoothly.
Keep tracking cargo and update shipment status to all related parties.
Responsible for accuracy of Debit, Statement with overseas agent & airlines, co-loader and customer.
Arrange contract, credit agreement and AR for assigned clients.
Make AP payment request accurately and timely.
Keep good relationships with all partners, such as airlines, vendors, internal and external customers..., to gain their best support.
Submit all necessary reports on time.
Identify and implement new process plans to improve the working process, save time, and save cost.