Food & Beverage Attendant

The F&B Attendant delivers warm, attentive, and personalized service, creating memorable dining experiences through presence, care, and pride in execution. This role is focused on being fully present with the guest during service while preparing and executing service standards with discipline and consistency. Every interaction should contribute to moments that Make Special Happen.
Responsibilities
Guest Experience and Service
• Welcome and acknowledge every guest warmly; no guest is passed without recognition
• Greet guests upon arrival and escort them confidently to their table
• Remain attentive and present with guests throughout service, ensuring comfort and responsiveness
• Anticipate guest needs through observation and listening rather than waiting to be asked
• Take ownership of guest requests and concerns and actively seek solutions when needed Remember guest names and preferences whenever possible to extend personalized service
• Thank guests sincerely upon departure, ensuring a positive and lasting final impression
Operational Readiness and Service Standards
• Perform opening and closing side duties as assigned; ensure tables, side stations, and service areas are set according to established standards prior to service
• Check table settings, cleanliness, and workstation preparation before the start of operation
• Deliver food and beverage service in accordance with departmental standards and procedures
• Pick up and serve food and beverage orders promptly once ready, ensuring correct presentation and appropriate temperature
• Ensure all food and beverage items are served according to service standards
• Apply hotel food safety and hygiene standards at all times in accordance with HACCP requirements
Use of Systems and Tools
• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience
Professional Standards
• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences
• Maintain a polished appearance, confident posture, and professional demeanor throughout service
• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
Other Responsibilities
• Attend all briefings, meetings, and trainings as assigned
• Report for duty on time, wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel