[Four Points by Sheraton Lạng Sơn] - Nhân Viên Đặt Phòng (Reservation Officer)

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.