A. YOUR RESPONSIBILITIES
- Collaborate with the Admissions team in participating in enrollment events and seminars to provide consultation, share information, and assist parents and students with the enrollment process..
Carry out
telesales activities to provide consultation to parents via phone and invite them, along with students, to attend enrollment seminars and events.
Collaborate with the Admissions team in organizing and participating in enrollment activities both on and off campus, including at shopping malls, recreational areas, schools, and nearby residential communities.
Support the Admissions staff in gathering information and advising parents on suitable learning environments and academic programs, both in person and over the phone.
Provide consultation on digital channels such as the fanpage and Zalo OA, in accordance with guidelines, including during working hours, after hours, and on both weekdays and weekends (based on assigned shifts).
Support in admission team to inform, instruct for students do the placement test.
Support admission in filling all kind of admission forms, collect and arrange them in order
Report in daily, weekly, monthly and yearly about the admission number of Lead,
telesale results.
Take part in full training section from admission department as well as school.
Handle complaints from parents as the complaint management procedure to ensure all complaints are responded and completely solved in a professional & dedicated manner, as well as to reduce the complaints and risks, which could satisfy and increase the school trust to parents and students.
B. JOB REQUIREMENTS
- Final year students or Fresh Graduate in University/ College with major in Business management/ English or relevant.;
- Experience in customer education;
- Communication, presentation and good persuade skills;
- Communicative English;
- Office computer skills;
- Good looking, good voice;
- High responsibility;
- Comply disciplinary;
- Proactive on Job;
- Dedicated, nice;
- Children love;
- Active, creative.
SAFEGUARDING AND STUDENT SAFETY
UTS is committed to maintaining high safeguarding standards and ensuring the welfare of all students in our care and staff who work in the school. All appointments are subject to satisfactory references, identity checks, qualification verifications, and clear Enhanced DBS/National Police Background Certificate(s). When applying, provide 3 professional referees, including your most recent line manager, along with their position, name of institution and full contact details with domain email address.
EQUAL OPPORTUNITIES
UTS is an equal opportunities employer that values individuality, diversity, and inclusivity. We welcome applications from appropriately qualified individuals from all backgrounds. We are committed to creating and sustaining an inclusive environment that celebrates the diversity of both staff and students. We foster perseverance, tolerance, and integrity, believing in equal opportunity for everyone, irrespective of age, disability, gender, race, religion or belief, and other personal characteristics. Candidates are assessed against relevant criteria only, such as skills, qualifications, abilities, and experience, in selection and recruitment. We believe that diverse teams are stronger teams, and that inclusivity enhances the sense of belonging and promotes success for both staff and students.