Front Office ManagerKHÁCH SẠN DE SYLOIA

Job Description
- Manage the entire operation of the reception and lobby area, be responsible to the Management for the operation of the department
- Participate in operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Schedule work for the staffs
- Supervising check-in, check-out, cash collection and revenue management
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Manage guest expectation, resolve guest complaints, solve all problems arising in the lobby area
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any gaps in service standards
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times