General Manager

* Leadership
- Provide strategic direction and operational oversight for all club sites.
- Lead and support the Club Managers, driving accountability and performance.
- Foster a high-performance culture aligned with HAUS values.
- Build a strong leadership pipeline, mentoring senior managers across departments.
- Represent the organisation with professionalism and authority in all internal and external communications.
* Operational Excellence
- Ensure all clubs operate efficiently, safely, and in line with regulatory requirements.
- Oversee development and implementation of SOPs to standardise service and operations.
- Drive member satisfaction through consistent service excellence.
- Monitor daily operational performance and respond swiftly to challenges.
* Financial Performance
- Take ownership of club P&L performance, including revenue generation and cost control.
- Set and track annual budgets for each site in collaboration with Finance.
- Analyse business data to inform decisions and identify opportunities for growth.
- Approve all major operational expenditures and investments.
* Brand and Culture
- Uphold and evolve the HAUS brand across all sites, ensuring alignment with its vision.
- Maintain a deep understanding of member expectations and market trends.
- Act as brand ambassador with VIP members, partners, and stakeholders.
- Ensure each club reflects the ethos and discretion expected in an ultra-premium private members club.
* Expansion and Development
- Support new club openings, including operational planning and leadership onboarding.
- Work with ownership to develop new market strategies.
- Contribute to long-term planning for future sites and brand diversification.