Global Customer Success Manager - ELSA SpeakElsa Speak
Nơi làm việc: Hồ Chí Minh
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 19/03/2024
Hạn nộp: 11/04/2024
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GLOBAL CUSTOMER SUCCESS MANAGER
Department: Global Customer Success
Type: Full-time
Working hour: 5PM - 2AM
Level: Senior (Non-manager)
Type: Full-time
Working hour: 5PM - 2AM
Level: Senior (Non-manager)
JOB RESPONSIBILITIES
- Take proactive ownership and oversee the success of a designated portfolio of ELSA customers, primarily situated in the US and LATAM locations.
- Craft personalized success plans for each client aimed at fostering ELSA product adoption, expansion, and loyalty within the portfolio.
- Collaborate closely with the Sales team to devise tailored account strategies for individual customers, aimed at achieving retention and upselling objectives.
- Lead the onboarding and implementation process for new clients, establishing expertise in ELSA products.
- Forge and sustain trusted advisor relationships at the executive level, providing consultancy on clients' internal learning and development strategies.
- Engage with internal stakeholders, including renewals managers for retention, sales for upselling, and marketing for customer events, to drive collaborative success.
- Take charge of developing internal and customer-facing processes, initiatives, and materials to enhance the effectiveness and efficiency of the Customer Success department.
KEY REQUIREMENTS
- Proficiency in English (C2 level) and either Portuguese or Spanish at a business level, with Vietnamese being an optional additional asset.
- Possess over three years of experience in B2B customer success, account management, consulting, or sales, with a preference for SaaS exposure.
- Demonstrate a strong inclination towards continuous learning and possess a curious, lifelong learning mindset.
- Have prior experience collaborating with intricate organizational structures.
- Capable of cultivating and maintaining trustworthy relationships with key decision-makers.
- Exhibit exceptional verbal and written communication abilities.
- Demonstrate adeptness in project management and time management.
- Display a passion for teamwork and a dedication to contributing to the development of a top-tier, enterprise-level global customer experience.
- We acknowledge that not everyone may fulfil all the listed criteria. Nevertheless, we recognize the value that diverse backgrounds and experiences can bring to our organization. If you believe your unique background could contribute positively to our company, we encourage you to apply, as we welcome applicants from all backgrounds.
BENEFIT:
- Competitive salary
- Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Pro Account
- Premium Health Insurance
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
- Experience the true spirit of a fast growing and well funded Silicon Valley startup
HOW TO APPLY
Send your CV to to grow strong with ELSA!
Send your CV to to grow strong with ELSA!
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Việc làm tương tự
(Associate) Account Manager - Global Customer Success - ELSA Speak
Elsa Speak
Thỏa thuận
Hồ Chí Minh
10/11/2024
Vị trí Global Customer Success Manager - ELSA Speak do công ty Elsa Speak tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Global Customer Success Manager - ELSA Speak hoặc công ty Elsa Speak ở các link phía trên
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