(associate) Account Manager - global customer success - elsa speak

Elsa Speak
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 21/07/2024
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý

(Associate) Account Manager
Team: Global Customer Success
Location: 82 Tran Huy Lieu, Ward 15, Phu Nhuan District, HCMC
Level: non-manager
Responsibilities
Client Relationship Management:
  • Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
  • Conduct regular check-ins with clients to understand their evolving needs and challenges.
  • Proactively identify opportunities to upsell and cross-sell our products and services to maximise client value.
Account Growth and Retention:
  • Develop account growth strategies and action plans to meet and exceed sales targets.
  • Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
  • Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
  • Product Knowledge and Consultation:
  • Stay up-to-date with our EdTech products and services, including new features and enhancements.
  • Provide consultative guidance to clients on product usage, best practices, and integration options.
  • Conduct product demonstrations and training sessions to ensure clients are maximising the value of our solutions.
Customer Success and Support:
  • Ensure seamless onboarding and implementation processes for new clients.
  • Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
  • Collaborate with the support team to ensure timely and effective resolution of client concerns.
Reporting and Forecasting:
  • Track and analyse key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
  • Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
  • Provide accurate sales forecasts and contribute to sales planning and strategy discussions.
Requirements
  • Educational Background: degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
  • Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
  • Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
  • English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
    Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
  • Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams effectively.
  • At least 3 years of working experience, preferably in the EdTech or Education industries.
  • Excellent communication, negotiation, and presentation skills.
  • Strong problem-solving and strategic thinking abilities.
Benefits
  • Competitive salary
  • 100% Salary in probationary period
  • Flexible working hours (Mon - Fri, 9am-6pm), support work from home 2-3 days/ week
  • up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
  • ELSA Pro Account, ELSA learning
  • Premium Health Insurance (PTI Card)
  • Fun energetic team; international & collaborative culture
  • Full Social insurance, health insurance, unemployment insurance
  • Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
  • Experience the true spirit of a fast growing and well funded Silicon Valley startup
Sent your CV to to grow strong with ELSA!

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Elsa Speak

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Địa chỉ công ty: 208 Nguyễn Hữu Cảnh, Bình Thạnh District, HCMC

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