(Associate) Account Manager - Global Customer Success - ELSA Speak

Elsa Speak

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 03/03/2025

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Quản lý

(Associate) Account Manager

Team: Global Customer Success

Location: 82 Tran Huy Lieu, Ward 15, Phu Nhuan District, HCMC

Level: non-manager

Responsibilities

Client Relationship Management:

Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
Conduct regular check-ins with clients to understand their evolving needs and challenges.
Proactively identify opportunities to upsell and cross-sell our products and services to maximise client value.

Account Growth and Retention:

Develop account growth strategies and action plans to meet and exceed sales targets.
Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
Product Knowledge and Consultation:
Stay up-to-date with our EdTech products and services, including new features and enhancements.
Provide consultative guidance to clients on product usage, best practices, and integration options.
Conduct product demonstrations and training sessions to ensure clients are maximising the value of our solutions.

Customer Success and Support:

Ensure seamless onboarding and implementation processes for new clients.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.

Reporting and Forecasting:

Track and analyse key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
Provide accurate sales forecasts and contribute to sales planning and strategy discussions.

Requirements

Educational Background: degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts.
Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams effectively.
At least 3 years of working experience, preferably in the EdTech or Education industries.
Excellent communication, negotiation, and presentation skills.
Strong problem-solving and strategic thinking abilities.

Benefits

Competitive salary
100% Salary in probationary period
Flexible working hours (Mon - Fri, 9am-6pm), support work from home 2-3 days/ week
up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
ELSA Pro Account, ELSA learning
Premium Health Insurance (PTI Card)
Fun energetic team; international & collaborative culture
Full Social insurance, health insurance, unemployment insurance
Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
Experience the true spirit of a fast growing and well funded Silicon Valley startup

Sent your CV to to grow strong with ELSA!