Guest Service Centre SupervisorHoiana Hotels

Assist the Duty Manager in the supervision and coordination the activities of service centre.
Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.
Ensure that enough associates are available to serve the call.
Assist Duty Manager in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.
Monitor the performance of the PABX, voice mail, call accounting system (if any).
Ensure the maintenance order for the guest telephone set repaired within the set standard.
Carries out any other reasonable duties and responsibilities as assigned.
Assists in associate supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are consistent cleared of tables and trays.
Assists with the supervision of luggage delivery and pick-up, ensuring that multiple tasks are performed and departmental standards are followed.
Oversees the ordering of supplies.
Familiar with all menu items, ingredients and preparation time and ensures that all Guest Service Associate - Service Centre is equally knowledgeable.
Is familiar with all hotel services and provides this information to all Guest Service Associate -Service Centre
Coaching, Counsels, Disciplines and Motivates associates.
Be acutely aware of all fire and emergency procedure.
Impact training to the new employees in the use and location of equipment and extension.
Impact training to the new employees in the use and location of equipment and extension.
Assists guests in placing telephone calls as and when necessary.
Knows IDD & STD codes and time differences.
Updating whatever information obtained into the Guest Profiles.
Maintaining communication with the team by keeping them informed on events in the hotel.