JOB DESCRIPTION
Join our Technology Innovations Center of Excellence (CoE) at Crossian, a fast-growing startup that achieved a milestone of $200M in 2025. In this dynamic role, you'll check in daily with your team to stay aligned on project goals and collaborate across our ecosystem with an Agile mindset infused with a unicorn-worthy startup culture.
We are building a cutting-edge Global eCommerce Platform, offering end-to-end solutions for:
Storefront: Designing customizable and scalable online store systems that provide seamless shopping experiences and support dynamic business growth.
Ads Manager: Integrating and optimizing advertising tools across platforms like Facebook, Google and more, enabling businesses to launch, track, and analyze marketing campaigns efficiently.
Marketing Insights & CRM: Turning raw data from marketing campaigns, transactions, and user behavior into actionable insights to enhance customer engagement and drive smarter decision-making.
RESPONSIBILITIES
Data Analysis & Insights
Conduct in-depth data analysis to identify trends, patterns, and opportunities across the eCommerce customer journey. Develop hypotheses and generate actionable insights to improve customer experience, identify opportunities to optimize the conversion funnel and support experimentation (A/B testing).
Analyze key business metrics including traffic, conversion rate (CR), average order value (AOV), retention, revenue, customer lifetime value (CLV), risk and loss metrics(dispute, refund, replace), inventory levels, and production performance.
Identify key drivers impacting product performance, marketing effectiveness, and financial metrics to support data-driven business decisions.
Dashboard & BI Development:
Act as a BI consultant for cross-functional teams (Marketing, Product, Finance, Operations) to design and develop dashboards and reporting solutions that support business decision-making.
Develop, maintain, and optimize BI dashboards and automated reports to monitor key business metrics, financial performance, and conversion funnels.
Translate business requirements into scalable data models, metrics definitions, and visualization frameworks.
Data Management & Integration:
Define and maintain data structures, data models, and metric definitions to ensure consistency across analytics and reporting.
Ensure data accuracy, consistency, and governance across BI dashboards and reporting systems.
Collaborate with data engineering and product teams to design scalable data pipelines and event tracking frameworks.
Team Collaboration:
Collaborate closely with cross-functional teams including Marketing, Content, Product, Finance, and Operations to understand data requirements and support data-driven decision-making.
YOUR SKILLS AND EXPERIENCE
Educational Background: Bachelor's degree preferred in Data Science, Computer Science, Mathematics, Statistics, or a related field.
Professional Experience: 3+ years of experience working as a Data Analyst,
Business Intelligence Analyst, or similar analytical role.
Technical Skills:
Good understanding of data modeling and data warehousing concepts. Strong proficiency in SQL for data extraction, transformation, and analysis.
Hands-on experience with BI tools such as QuickSight ,Power BI, or Looker.
Experience using Python for data analysis and automation (e.g., Pandas, Matplotlib)
Data Analysis
Experience performing exploratory data analysis (EDA) to identify patterns, trends, and opportunities
Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights
Experience with A/B testing and experimentation analysis, analyzing eCommerce metrics such as conversion rate, AOV, retention, and customer lifetime value
Language
Professional working proficiency in English
Why You'll Love Working Here
We're not just about building platforms; we're about creating a workplace where talent thrives. Here's what you'll gain:
13th-month salary + performance bonus.
15 paid leave days + health insurance.
Budget to keep learning and growing.
Growth Opportunities
Hands-on exposure to cutting-edge technologies and complex system architecture in a global-scale project.
Clear career advancement pathways and access to continuous professional development programs.
Global Vision
Contribute to projects that redefine how brands connect with consumers globally.
Opportunity to work on challenging problems in data analytics, customer engagement, and operational efficiency.
In addition to development tasks, you'll collaborate closely with other CoEs to understand their unique challenges. With your technical expertise, you'll continuously propose innovative solutions to elevate their performance and contribute to the overall success of the organization.