application systems SupportVăn Phòng Đại Diện Nam Sài Gòn - Công Ty Cổ Phần Maison Retail Management International

- Provide end-to-end support for application systems and the associated business processes, including application integration and configuration of the production and non-production environment.
- Manage the vendors for the application systems platform and related systems.
- Manage all the Change Requests and new developments for application systems, including the coordination of the acceptance of all changes and new developments.
- Review system designs, technical specifications and ensure that all requirements are captured and work with vendor on the User Acceptance Tests specifications.
- Review post productions issues (bugs) as and when required, find root cause and work with vendors to propose preventive measures
- Develop, maintain, implement and enforce ITIL based processes for incident, problem and change management. This includes assessment and approval of test strategy together with the review of testing results, implementation plan review, and production deployment.
- Partner closely with IT teams to ensure the successful setup of/changes to hardware, operating system and databases associated with the application systems.
- Any other duties as may be assigned by the Director, Information Technology.