[hcm] OPERATION EXECUTIVE (e-commerce department)

Mô tả Công việc
Primary Objective:
Improve operations and service in Omni to enhance skills and improve revenue for online sales
Improve the operation procedure at store to bring customers convenience and comfort when shopping
Completed signed- jobs by EC Operation Deputy Manager
Key Activities:
Operation management
Procedure
Improvement
Support
Roles and responsibilities:
1. Operation management (40%)
Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation
Receive the program of MD, MKT monthly and brief to all stores
Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site
Implement activities to achieve Omni sale target.
Manage the content & display on the website/3PLs app so as to update & fix ASAP
Learn best practices from 1 store and apply to other stores in terms of operation
Take care of the hotline to ensure all customer responses are answered correctly & timely
Make the monthly report sales, issues & solutions an overview report of Omni channel
2. Procedure (30%)
Check and monitor operation, urge reminders to ensure compliance with the procedure
Make & revise the operation flow & procedure for system, process, service, equipment....
Make & revise training documents timely
Make & revise OJT timely
3. Improvement (15%)
Observe and listen to problems from the store to give solutions quickly
Innovate existing processes and procedures to ensure operate smoothly
Survey competitors & make a report to compare the weak point & strong point so as to improve next time
Apply technology in operating to increase productivity
Improve picking and packing process so as to speed up orders processing
4. Supporting (15%)
Support the store when there are problems related to online sales: product, system and operation
As a connection between HQ & stores to help the store achieve goals
Support to clearly explain the problems in the procedure so that the store always does it right
Call support from HQ to support Omni in peaktime