Head of Performance Management - Hanoi - TA085Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank

Mô tả Công việc
1. Performance Management & Analytics:
• Issue-focus analysis: Perform data analytics to identify trends & underlying patterns & provide recommendations to support business decision making.
• Lead the design and implementation of analytics projects/ data sharing/ analytics exercises within OPS division.
• Advise project owners/managers performance management methods, conduct post-launch evaluation for strategic & critical functional projects and initiatives/process.
• Conducts KPI assessment for the Division and underlying departments.
• Lead the design and implementation of unit cost model within OPS Division
2. Dashboards/ Report/ Warehouse/ Data Services:
• Design, Manage & Review periodic report/ dashboard (monthly, weekly, daily...) and provide data services to ad-hoc requests to support the Division Head and stakeholders of the Division.
• Continuously & actively identify areas of potential improvement/ simplification/ automation and implement these changes for dashboards/ reports/ warehouse/ data services to enhance operations & team productivity, capacity.
• Be the PIC from OPS team to work with relevant stakeholders (BI center, Data Analytics & Insight, IT, etc.) regarding operations data rules, data extraction, data mart.
3. Team Management & Development
• Ensure all team members are motivated, challenged by proper task allocation, talent
identification & development, coaching & mentoring, team engagement activities.
4. Stakeholder Management
• Deliver satisfactory stakeholder management & influencing, maintaining good relationship with other department & divisions: departments in OPS, BI Center, IT, Business departments, Project Management Office, Finance,...