Mô tả công việc
Oversee daily hostess operations and ensure smooth guest reception and seating flow.
Manage hostess team schedules, training, and performance evaluations.
Handle booking inquiries and coordinate with restaurant and event teams for special arrangements.
Maintain a professional and welcoming front-of-house environment.
Resolve guest concerns or complaints promptly and politely.
Support marketing efforts by promoting seasonal offers and special events to guests.
Monitor guest feedback and suggest improvements to enhance service quality.
Collaborate with restaurant management to ensure alignment with service standards and policies.
Lead by example and foster a positive, team-oriented work culture.
Ensure hostess tools and systems (e.g., reservation software) are used effectively and accurately.
Yêu cầu
Proven experience in a hostess or front-of-house supervisory role, preferably in a high-volume restaurant or hospitality setting
Strong leadership and team management skills, with the ability to train and motivate staff
Excellent communication and interpersonal skills, with a warm and professional demeanor
Ability to speak and write in English fluently
Korean language skills preferred, to better serve Korean-speaking guests and coordinate with Korean teams
High attention to detail and strong organizational abilities
Ability to handle guest inquiries and complaints with patience, diplomacy, and quick problem-solving
Familiarity with reservation systems and basic computer skills (Excel, email, etc.)
Flexibility to work shifts, weekends, and holidays as needed
Customer-focused mindset with a passion for hospitality and service excellence
Quyền lợi
Accommodation and meals provided
24 workdays per month
Service charge from 1,000,000 VND/month
10% monthly bonus on contracted gross salary
Kindergarten for staff's children from 2 - 4 years old
Annual salary review
13th, 14th month salary
Accident insurance for employees and children, school allowance
Health insurance, social insurance, unemployed insurance as per law
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Trưởng ca
Cập nhật
30/11/2025 09:56
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Phú Quốc - Kiên Giang