Head of U.s. Study Abroad Counseling DepartmentGPA Group
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Lương cao, Giao Dịch Khách Hàng, Bán hàng, Kinh doanh, Dịch vụ, Giáo dục / Đào tạo
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 08/10/2024
Hạn nộp: 06/11/2024
Mô tả công việc
I. Position Summary
This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collborate closely with other in-house departments to implement strategies that align with GPA's development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.
II. Key Responsibilities
Leadership and Management
• Lead, mentor, and manage the counseling team to ensure exceptional service delivery.
• Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.
• Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.
• Develop a resource library and regular training program for counselors.
• Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.
• Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.
• Plan and oversee department budget.
Direct Counseling Service
• Advise students on study abroad products and admission counseling services that meet their needs.
• Work directly with (max. 9) students to meet individual Counseling KPI and ensure students' admission success rates.
Business Growth
• Collborate closely with other in-house departments in developing potential students database and organizing brand engagement events.
• Analyze data to identify trends and opportunities for growth.
• Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.
Report and other duties
• Deliver annual/quarterly/monthly reports and as requested.
• Other tasks assigned by line manager and BOM.
III. Compensation:
Base Salary:
• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).
• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.
Performance-Based Bonus:
• Annual Bonus: 1 monthly salary based on achieving company goals, customer satisfaction rates, and team performance.
Benefits:
Healthcare:
• Mandatory health insurance for the employee and annual health checkup.
• Mental wellness programs, including counseling and stress management support.
Paid Time Off (PTO):
• Annual Leave: 12 days of paid vacation per year, plus national holidays.
• Sick Leave: Paid sick leave (5 days annually)
• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.
Professional Development:
• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.
• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).
• Membership in relevant professional organizations or forums.
Work-Life Balance:
• Flexible working hours or remote work options, especially if cross-border client meetings are required.
Additional Perks:
• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.
• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.
This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collborate closely with other in-house departments to implement strategies that align with GPA's development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.
II. Key Responsibilities
Leadership and Management
• Lead, mentor, and manage the counseling team to ensure exceptional service delivery.
• Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.
• Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.
• Develop a resource library and regular training program for counselors.
• Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.
• Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.
• Plan and oversee department budget.
Direct Counseling Service
• Advise students on study abroad products and admission counseling services that meet their needs.
• Work directly with (max. 9) students to meet individual Counseling KPI and ensure students' admission success rates.
Business Growth
• Collborate closely with other in-house departments in developing potential students database and organizing brand engagement events.
• Analyze data to identify trends and opportunities for growth.
• Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.
Report and other duties
• Deliver annual/quarterly/monthly reports and as requested.
• Other tasks assigned by line manager and BOM.
III. Compensation:
Base Salary:
• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).
• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.
Performance-Based Bonus:
• Annual Bonus: 1 monthly salary based on achieving company goals, customer satisfaction rates, and team performance.
Benefits:
Healthcare:
• Mandatory health insurance for the employee and annual health checkup.
• Mental wellness programs, including counseling and stress management support.
Paid Time Off (PTO):
• Annual Leave: 12 days of paid vacation per year, plus national holidays.
• Sick Leave: Paid sick leave (5 days annually)
• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.
Professional Development:
• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.
• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).
• Membership in relevant professional organizations or forums.
Work-Life Balance:
• Flexible working hours or remote work options, especially if cross-border client meetings are required.
Additional Perks:
• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.
• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.
Yêu cầu
IV. Qualifications
• Proper understanding of the US higher education market and the admission process
• At least 2 years of experience in a similar position.
• Comfortable with bilingual working environment
• Fluent in English, priorities given to US College Alumni
• Great communication skill and high degree of sensibility
• Proper understanding of the US higher education market and the admission process
• At least 2 years of experience in a similar position.
• Comfortable with bilingual working environment
• Fluent in English, priorities given to US College Alumni
• Great communication skill and high degree of sensibility
Quyền lợi
Thưởng
Mức lương thỏa thuận, được đóng BHXH, BHYT, BHTN; lương tháng 13,
Nghỉ phép có lương
Nghỉ phép và nghỉ ốm lên đến 17 ngày
Cơ hội du lịch
Nghỉ mát, tiệc cuối năm, và chế độ học miễn/giảm phí cho con em và người trong gia đình.
Mức lương thỏa thuận, được đóng BHXH, BHYT, BHTN; lương tháng 13,
Nghỉ phép có lương
Nghỉ phép và nghỉ ốm lên đến 17 ngày
Cơ hội du lịch
Nghỉ mát, tiệc cuối năm, và chế độ học miễn/giảm phí cho con em và người trong gia đình.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Giáo Dục > Tư Vấn Giáo Dục
KỸ NĂNG
Study Abroad, Counselor Training, Education
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Giáo Dục > Tư Vấn Giáo Dục
KỸ NĂNG
Study Abroad, Counselor Training, Education
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
GPA Group việc làm
Trụ sở: Tầng 3, Tòa nhà Mipec, 229 Tây Sơn, quận Đống Đa, Hà Nội
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Chuyên viên Phát triển Kinh doanh
CÔNG TY CỔ PHẦN JOBOKO TOÀN CẦU
13 - 20 triệu VND/tháng (Lương cứng + Com)
Hà Nội
29/10/2024
Hà Nội | Nhân Viên Kinh Doanh
CÔNG TY TNHH SCBIO
8 triệu - 15 triệu VND + doanh số + thưởng + hỗ trợ
Hà Nội
01/11/2024
Nhân Viên Phát Triển Kinh Doanh
công ty cổ phần giáo dục img việt nam
Thoả thuận
Hồ Chí Minh
24/10/2024
Nhân Viên Phát Triển Kinh Doanh B2B (Mảng Giáo Dục)
Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS
Thoả thuận
Hà Nội
24/11/2024
Nhân Viên Phát Triển Kinh Doanh (B2B)
Công ty Cổ phần Đầu tư và Công nghệ VELA
10,000,000 - 15,000,000 VNĐ
Hà Nội
25/11/2024
Nhân viên Phát triển Kinh Doanh
TRUNG TÂM ANH NGỮ WISE ENGLISH - CN ĐÀ NẴNG
Thỏa thuận
Đà Nẵng
30/10/2024
Vị trí Head of U.s. Study Abroad Counseling Department do công ty GPA Group tuyển dụng tại , Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Head of U.s. Study Abroad Counseling Department hoặc công ty GPA Group ở các link phía trên
Giới thiệu công ty
GPA Group việc làm
Trụ sở: Tầng 3, Tòa nhà Mipec, 229 Tây Sơn, quận Đống Đa, Hà Nội
Quy mô: Từ 101 - 500 nhân viên