Responsible for managing, retaining and growing the existing SAP account portfolio; ensuring satisfaction, renewal rates and revenue growth of the current client base.
Own the revenue KPIs (upsell/cross-sell) for the assigned existing client base and the client retention / contract-renewal rate in the following years.
SAP services/products include: SAP Public Cloud, Private Cloud, Rollout, Application Maintenance Support - AMS, and the provision of SAP Outsourcing staffing resources.
2. Key Responsibilities
Be the primary point of contact for the assigned client base; build long-term relationships to develop them into VIP / SVIP accounts.
Understand client needs and propose additional SAP solutions/services (upsell, cross-sell) using a consultative-selling approach.
Ensure timely renewal of license and service contracts.
Coordinate with Delivery/Presales to ensure projects meet the delivery timeline committed to clients.
Own the account plan; track revenue and expansion opportunities across each assigned client base.
Handle client complaints about services and project quality; ensure the client retention / contract renewal rate meets the assigned targets.
Keep CRM updated and report account status periodically to the Head of Department.
3. Must-have Requirements
At least 3+ years of B2B account management/sales experience in ERP, IT Outsourcing or SaaS/Cloud.
A proven track record of retention and revenue growth on existing accounts, supported by figures.
Strong relationship management, communication and problem-solving skills.
Understanding of SAP or other ERP services/solutions.
Working-level English..
4. Preferred (Plus Points)
Experience with large enterprise clients and long-term SAP service contracts. Understanding of the SaaS
sales model, SAP licensing policy, and SAP-related services/products matched to client usage needs.
5. Competencies & Qualities
Customer-oriented, trust-building.
Detail-oriented, and stays close to clients in line with project commitments.
Negotiation skills for renewals and expansion of the assigned services/products.
Highly disciplined, accountable and committed to sales/revenue KPIs.
6. Benefits
Competitive base salary (negotiable based on capability) + commission/bonus based on project gross profit and KPIs.
Vị trí Account Manager do công ty CMCSoft tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thu nhập Thương lượng, tìm thêm việc làm về Account Manager hoặc công ty CMCSoft ở các link phía trên