[HN] Khách Sạn Pan Pacific Hanoi Tuyển Dụng Chuyên Viên Thương Mại Điện Tử Full-time 2024KHÁCH SẠN PAN PACIFIC HÀ NỘI

COMPANY INTRODUCTION
About us
Situated at the edge of the city center, Pan
Pacific Hanoi provides a harbour of tranquil balance in bustling Hanoi, with 328
fully-furnished rooms and suites presented magnificent views of the poetic West
Lake, and an array of recreational facilities furnished with thoughtful touches
for your complete relaxation. Especially, Pan Pacific Hanoi is well-known for
delectable fusion of Western and Eastern cuisines in Pacifica Restaurant
(all-day dining), Ming Restaurant (Cantonese cuisines), Song Hong Bar and the
panoramic rooftop bar The Summit promising the finest dining experience to your
stay.
Our People & Culture
People are at the heart of our business, and great people make all the difference. At Pan Pacific Hotels Group, it is a celebration of diversity, where each associate is valued for providing gracious and dependable hotel experience that brings out the best in people and at every occasion. We take ownership and pride in everything we do as one united team and foster friendly, fun and trustworthy working relationships.
Ecommerce Analyst (Chuyên viên Thương mại điện tử)
Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hà Nội - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
The Ecommerce Analyst will support Pan Pacific Hanoi in enhancing online sales performance and digital presence. In this role, you will manage our digital platforms, aiming to increase online bookings, optimize user experience, and maintain data accuracy. You will work closely with the Director of Revenue and cross-functional teams to align our online presence with our sales goals and brand positioning.
Primary Responsibilities:
Support in drive online revenue growth by implementing effective ecommerce strategies that capture new customer segments and expand market reach.
Optimize the entire ecommerce journey, from initial lead generation to booking and post-purchase engagement, to enhance conversion and retention rates.
Maintain and oversee ecommerce platforms, ensuring accuracy in product listings and pricing.
Act as a key support for the Director of Revenue, ensuring booking quality, accuracy, and optimal data input into the PMS.
Regularly monitor and analyze key performance metrics to track progress, identify trends, and make data-driven recommendations for boosting sales and customer engagement.
Assist in conducting research to assess market trends, competitor pricing, and availability, informing future pricing strategies and contract renewals.
Support and implement strategic initiatives to maximize occupancy and revenue.
Ensure adherence to defined ecommerce strategies, including brand consistency, hotel ranking on OTAs, and accurate representation of our offerings.
Collaborate with the Marcom and Sales teams to deliver targeted marketing campaigns to guests, maximizing reach and conversion rates through ecommerce channels.
Prepare and present reports on ecommerce performance, documenting key insights and progress toward revenue goals.
REQUIREMENTS
Bachelor's degree in Marketing, Business, or a related field, with 1-3 years of experience in the ecommerce industry, with a proven track record of driving online sales and meeting revenue targets.
Strong knowledge of ecommerce platforms, tools, and technologies, including experience with online marketplaces.
Excellent analytical skills with the ability to interpret data and make data-driven decisions.
Proficient communication skills, both written and verbal, with fluency in English.
BENEFITS
Professional working environment
Attractive remuneration and insurance package
Meals and laundry are provided by the hotel
Opportunity to join international training and development programs
Special food and beverage discounts
Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance
Annual health check-ups, summer vacation, and many outing activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW