Welcome guests, provide seating arrangements, and escort them to their tables in accordance with the restaurant's service standards.
Receive, manage, and confirm table reservations.
Introduce the menu, promotional programs, and provide information about the restaurant's services.
Assist in guest relations by handling special requests and resolving day-to-day issues within the scope of the role.
Receive guest feedback and coordinate with the
Restaurant Manager to promptly address any concerns or complaints.
Liaise with relevant departments to ensure an exceptional dining experience for guests.
Perform basic administrative duties, including updating reservation records, maintaining documentation, and preparing reports as required.
Ensure the reception area is clean, organized, and compliant with the restaurant's operational standards.
Carry out other duties as assigned by the Manager.
Diploma/Associate Degree or vocational training in Hospitality, Tourism, or a related field.
Minimum 6 months of experience in restaurants, hotels, or customer service environments.
Good command of spoken and written English.
Proficient in Microsoft Office applications; knowledge of POS/MISA systems is an advantage.
Professional appearance and demeanor with strong communication and customer service skills.
Competitive salary and attractive benefits package.
Duty meal during shifts and parking space.
Full statutory insurance coverage in accordance with labor regulations.
24/24 accident insurance coverage.
Training and professional development opportunities.
Annual health check-up.