Housekeeping Supervisor - Giám Sát Buồng PhòngWafaifo Hội An Resort

- To understand and strictly adhere to the rules and regulations established in the Employees Handbook
- Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
- With the Executive Housekeeper To participate in the daily briefing
- To maintain a high standard of personal appearance and hygiene at all times
- To maintain a good rapport and working relationship with staff of all other departments.
- To provide a courteous and professional service at all times
- Check room occupancies and provide special attention to guest needs, make sure all equipment and electric device in guest room working well
- Manage guest's requirements including providing VIP amenities and co-ordinating to relevant team members
- Operate lost and found procedures
- Ensure all pantry/store are locked, guest floor corridor is well cleaned
- Assist with the monthly inventory of housekeeping products and equipment
- To attend and contribute to all staff meetings and other related activities.
- Supervise room attendants, public attendants and uniform attendants
- Perform routine inspections of all public areas, service areas, and storerooms.
- Schedule and supervise deep cleaning floor, glass surface and any other projects.
- Efficiently manage stock control and the maintenance of all equipment
- Perform routine inspections of operations of the Linen/Uniform Room
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.
- Oversee in getting filled linen carts to designated areas.
- Ensure a clean and tidy linen room at all times and report to the Executive Housekeeper if any items have been damaged (linen as well as uniforms).
- Report maintenance issues to Maintenance/Engineering Department.
- To undertake any other reasonable tasks and secondary duties as set by Management
- Assist Housekeeping Manager with training requirements.
- Basic command of English communication
- Computer literate