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We are currently seeking a high caliber professional to join our team as an Business Development Associate - VNM.
Principal Accountabilities
Impact on the Business/Function
- Acquire new-to-bank customers via: Bank-led deployments (e.g., activations/roadshows), Customer referrals, Self-sourced prospecting
- Cross Sell Credit Cards, Personal Loans to existing and New to Bank customers
- Identify opportunities for Mortgages
- Migrate customers to use Digital solutions.
- Engage customers confidently, understand their needs, and convert opportunities using needs-based selling.
- Explain HSBC product features and benefits clearly and recommend suitable solutions.
- Support customers with account opening, coordinating with relevant departments to complete required steps.
- Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience.
- Deliver assigned KPIs and maximise revenue contribution.
- Build positive, professional relationships with customers, stakeholders, and colleagues.
Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
- Follow internal control standards, Audit requirements, Group requirements, and other internal guidelines.
- Ensure strict compliance with government banking regulations.
- Stay alert to operational risks across people/process/systems/external events (e.g., fraud, unauthorised activities, errors/omissions, inefficiencies, system failures).
- Escalate concerns to the line manager to assess impact, likelihood, and vulnerabilities.
Knowledge/Special Skills Requirements
- Minimum diploma holder and prefer 1-3 year experience ideally in sales/customer acquisition within banking or channel sales.
- Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment.
- Able to manage details and follow workflow/process steps accurately and efficiently.
- Able to work independently, multitask, work under pressure, and meet tight deadlines.
- Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately.
- Competent in Microsoft Office.
- Fluent Vietnamese; English/Mandarin is an advantage