Inbound Tour Operator

Mô tả Công việc
About The Role
We are seeking an experienced and detail-oriented Inbound Tour Operator to join our growing operations team.
Requirements:
• Minimum 2 years of experience in inbound tour operations.
• Strong knowledge of Vietnam destinations and tourism services.
• Good understanding of Southeast Asia destinations including Cambodia, Laos, Thailand, and Bali is an advantage.
• Excellent written and spoken English.
• Experience working with international travelers and overseas travel agents.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and manage multiple bookings simultaneously.
• Proficiency in Microsoft Office, Google Workspace, and online reservation systems.
• Responsible, detail-oriented, and customer-focused.
Key Responsibilities:
• Handle daily tour operations for Vietnam and Southeast Asia travel programs.
• Coordinate and confirm bookings with hotels, cruises, transportation providers, guides, airlines, and local suppliers.
• Prepare operation files, service vouchers, rooming lists, and travel documents.
• Monitor all services before and during client travel to ensure smooth operation.
• Communicate with suppliers and partners regarding reservations, amendments, and special requests.
• Support the Sales Team in itinerary planning and product updates.
• Resolve operational issues promptly and professionally.
• Maintain accurate booking records and supplier databases.
• Conduct quality control and service follow-up after tours.
• Assist in developing new products and improving operational procedures.
• Participate in destination inspections and supplier visits when required.
What We Offer:
✅ Competitive salary based on qualifications and experience
✅ Performance bonus and annual review
✅ Social Insurance and benefits according to Vietnamese Labor Law
✅ Friendly and professional working environment
✅ Opportunity to work with international clients and partners
✅ Training and career development opportunities
✅ Inspection trips and destination familiarization programs
✅ Long-term career growth within a dynamic and expanding travel company
Why Join AVT Travel?
🌏 Work with travelers from around the world
🌏 Join a professional team with over 20 years of tourism expertise
🌏 Gain exposure to Vietnam and Southeast Asia tourism markets
🌏 Be part of a company focused on quality, innovation, and customer satisfaction
🌏 Help create unforgettable "Holidays of a Lifetime" for our guests
Career Path
Tour Operator → Operation Manager → Tour Director