Insurance Agent Quality Control

1. Develop, implement and maintain the effective mechanism, policies and procedures related to the management and settlement of Business channel/Insurance Agent's misconducts, violations or frauds.
2. Conduct investigation of Business channel/Insurance Agent's misconducts, violations or frauds:
• Evaluate to determine the necessity and scope of investigation, prepare investigation plan;
• Collect, arrange, summarize and analyze documents, agent & client interviews and other evidences to determine Agent has misconducts, violations or frauds or not;
• Prepare the comprehensive written investigation summary reports;
• Propose the form of disciplinary and implement the disciplinary for the cases of misconducts, violations or frauds in accordance with relevant regulations;
• Propose and apply measures to early detect and handle agent/business channel's misconducts, violations and frauds;
• Periodically statistic and report on the cases of misconduct, violations or frauds.
3. Manage the handling procedure of legal disputes related to Agents/Business channels, include but not limit to the disputes proceeding at the courts (co-responsible with Legal Function).
4. Design and implement the training programs related to Agent/Business channel Quality Control Management (co-operate with Training Department or Sales Departments).
5. Handle/coordinate the cases of twisting cases between agents/business channels.
6. Support the tasks of Legal Affairs function and Compliance function in case necessary.
7. Other relevant tasks.
Working hours: Monday to Friday.
Address: 10F, Discovery Complex, No.302 Cau Giay St, Cau GiayWard, Hanoi