Key Accountabilities:
Maintain Vietnamese customer master data
Get customer feedback on DHL service, then summarize all details into the internal system
Prepare reports, analyze the results, then advise departments monthly
Ensure customer information is aligned between MDM, CW1, and their request
Take note quickly and correctly of customers' recommendations on calls
Requirements:
COMPULSORY: Student (NOT fresh graduate and still a student for at least 6 months) who can work full-time from Monday to Friday for 6 months; 1-2 off-sessions per week for study is acceptable.
Good English skills (both speaking & writing)
Good at MS Office
Background in Economics, Logistics, and Analytics is preferable
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Working Location: DHL Global Forwarding (Vietnam) Corporation - Head Office - 8th Floor, eTown5 Building, 364 Cong Hoa Street, Tan Binh Ward, Ho Chi Minh City, Vietnam
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