Mô tả công việc
Run all Service Delivery processes and ITSM processes in Security Operations as defined by the Group.
Manage and/or oversee the overall Security Services onboarding program for Zones and non-integrated ELEs, including but not limited to set deployment expectations, build project timeline, Onboarding resources management, stream communication across different stakeholders, monitor and report progress, and propose roadblock removal strategies so a compliance metric for a minimum of 99% of all Security Toolset coverage is achieved for all technologies in scope.
Ensure Security Services are fit for purpose, carrying out relevant reviews/propose modifications as necessary.
Conduct Monthly Security Service Review sessions with service consumers and stakeholders with special attention to Onboarding, Security Toolset compliance and Security Service Dashboards.
Cooperate with internal Security teams and other Security actors to further develop Security Operations.
Report SLA, KPI and performance metrics of Security Services, steer activities as per metrics defined in the Service card.
Make sure definition of improvement plans to meet SLA and KPI are in place.
Assess and report the level of compliance for each ELEs/ZONEs and ensure to have a defined plan to reach the target as defines in the TSFs.
Coordinate the work provided and service delivered by the security partners.
Prepare and publish the report to stakeholders including Local IT Management and Information Security Management.
Ensure that all Security documentation for Internal/External service consumers are available and updated.
Help in the development of processes and procedures required for the delivery of the Security Services.
Provide a clear and regular update to service consumers on action items, including proposed actions and dates to closure.
Receive and coordinate reporting requests, assisting with high level design of reports where required.
Provide Security Services expectations to align the stakeholders and service consumers.
Yêu cầu
Bachelor's degree in information security, Computer Science, IT, or a related field. (required)
Relevant certifications such as ITIL Foundation, CompTIA Security +, CISM, or similar credentials are preferred.
Strong understanding of IT infrastructure, network security, and cybersecurity principles.
Proficiency in security frameworks such as ISO 27001, GPDR, HIPPA and other information security standards.
Familiarity with cloud environments (AWS, Azure, GCP) and their associated security services.
Ability to work in a high-pressure environment and manage multiple priorities.
Willingness to travel and support global teams when necessary.
Strong commitment to continuous learning and staying updated on evolving security threats and technologies.
Languages: fluent English.
Thông tin chung
Nơi làm việc
- Vietnam, Ho Chi Minh City