IT Helpdesk/it support work at hn

1.Help Desk Administration (80%)

• Install work stations and installing and configuration computer hardware, OS, Email, Network folder, Printer, Scanner, and new applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults via remote, telephone, email, chat or at user table.
• In charge of installing work stations, load all required software and support new entrance to use their account and PC at the first day in company
• Repair some small problem in hardware PCs, Printer, Scanner, telephone.
• Moving and setup PC when user move to new table.
• Tape backup Management
• Monitoring (backup, camera, Network device, internet, ...)
• Disk Clean-up, Scan Antivirus periodical

2.IT Asset Management (20%)

• Monitoring and maintaining all the software, hardware and other IT equipment
• Update Monthly IT Report.
• Make label and manage IT asset.

• College/Bachelor's degree in IT or related degrees.
• 1-2-year experience in IT field (with more than 100 end-users).
• Having knowledge about Domain Controller, Active Director.
• Have CCNA/MCSA is an advantage.
• Fair English communication skills in both speaking and writing.
• Communication & problem-solving skills, strong persuasion.

• Working time is only 5 days/week (from Monday to Friday).
• 13th month salary, annual salary increase, year-end bonus according to annual performance evaluation.
• Allowance for lunch, phone, computer.
• Teambuilding level 4*, 5*; company sponsored when traveling, sport activities, picnic in groups.
• In addition to the statutory insurance, there is also 24/24 accident and health insurance for all employees.
• And many more benefits...