IT Helpdesk Officer - 1 Year ContractTcpvn Company Limited
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Hành chính - Văn phòng, IT phần cứng/mạng, Bộ Phận Hỗ trợ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 11/03/2024
Hạn nộp: 10/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. User management:
• Serve as the first point of contact for users seeking technical assistance over the phone, email or directly, escalate to the IT Team Lead if can't assist
• Creation of new user accounts, include DMS System, SharePoint sites. Unlock user accounts.
• Diagnosing user faults e.g logon issues, etc.
• Update service requests into service desk system.
• Update IT asset data: hand over, transfer, return, disposal, return, labeling... correctly into IT asset management list.
2. Hardware:
• Configuration and installation of new/replacement PC, and peripheral hardware, including printers, video conference. etc
• Working with vendor directly to get warranty support for broken device
• Provisioning working laptop/equipment and de-provisioning them, put in stock when user exit
• Access information on the CCTV system as required and produce copies for management team. Ensure all CCTV equipment is operating correctly and report any faults to the IT Team Lead
• Management and maintenance of the corporate IT assets
• Support on installation (by vendor) new networking hardware e.g switches, wireless access points
• Network fault diagnosis - Not mandatory
• Liaise with external support suppliers to resolve issues as required
3. Software:
• Deployment of operating system and relevant software as per required
• Installation software and assisting in diagnosing software faults
• Perform patch/upgrade testing as required (Windows Update Only)
• Write and maintain support documentation
4. Other paper works support base on adhoc and request from supervisor
• Serve as the first point of contact for users seeking technical assistance over the phone, email or directly, escalate to the IT Team Lead if can't assist
• Creation of new user accounts, include DMS System, SharePoint sites. Unlock user accounts.
• Diagnosing user faults e.g logon issues, etc.
• Update service requests into service desk system.
• Update IT asset data: hand over, transfer, return, disposal, return, labeling... correctly into IT asset management list.
2. Hardware:
• Configuration and installation of new/replacement PC, and peripheral hardware, including printers, video conference. etc
• Working with vendor directly to get warranty support for broken device
• Provisioning working laptop/equipment and de-provisioning them, put in stock when user exit
• Access information on the CCTV system as required and produce copies for management team. Ensure all CCTV equipment is operating correctly and report any faults to the IT Team Lead
• Management and maintenance of the corporate IT assets
• Support on installation (by vendor) new networking hardware e.g switches, wireless access points
• Network fault diagnosis - Not mandatory
• Liaise with external support suppliers to resolve issues as required
3. Software:
• Deployment of operating system and relevant software as per required
• Installation software and assisting in diagnosing software faults
• Perform patch/upgrade testing as required (Windows Update Only)
• Write and maintain support documentation
4. Other paper works support base on adhoc and request from supervisor
Yêu cầu
• Final year students from University/College with a major in: information technology, telecommunication, computer science or equivalent
• Experience with desktop, laptop, Windows OS, printing services
• Good technical knowledge about computer hardware, mobile devices, software, Microsoft Office and other PC applications.
• Fulltime 1 year contract
• Experience with desktop, laptop, Windows OS, printing services
• Good technical knowledge about computer hardware, mobile devices, software, Microsoft Office and other PC applications.
• Fulltime 1 year contract
Quyền lợi
Hybrid working, Premium Health Care, dynamic & friendly working environment.
Professional working environment
Professional working environment
Thông tin khác
Ngày Đăng Tuyển
11/03/2024
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Hàng tiêu dùng
Kỹ Năng
Helpdesk, IT Operations, IT Phần Mềm, IT Phần Cứng, IT Administration
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
11/03/2024
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Hàng tiêu dùng
Kỹ Năng
Helpdesk, IT Operations, IT Phần Mềm, IT Phần Cứng, IT Administration
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Giới thiệu công ty
Tcpvn Company Limited việc làm
18th , Viettel Building, 285 Cach Mang Thang Tam Street, Ward 12, District 10, HCMC
Việc làm tương tự
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10 - 15 triệu VNĐ
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26/10/2024
Nhân Viên IT Helpdesk - IT Support
Công ty TNHH Vàng Ban Mê
Từ 12 đến 15 triệu
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6 - 15 triệu
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Hồ Chí Minh, Đồng Nai
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Vị trí IT Helpdesk Officer - 1 Year Contract do công ty Tcpvn Company Limited tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về IT Helpdesk Officer - 1 Year Contract hoặc công ty Tcpvn Company Limited ở các link phía trên
Giới thiệu công ty
Tcpvn Company Limited việc làm
18th , Viettel Building, 285 Cach Mang Thang Tam Street, Ward 12, District 10, HCMC