IT Helpdesk / Support onsite Quận 1 & Quận 10Công ty TNHH CMC Global
Hình thức: Toàn thời gian
Ngày đăng: 20/06/2024
Hạn nộp: 19/07/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Is an important factor in receiving information, requesting support and development from customers or from the business department.
- Master the entire operating system at the company and the main support of the first support information groups to handle customer requests.
- Develop complete processing procedures, updated instructions, and step-by-step documents to quickly handle customer requests.
- Relax feedback from customers to improve, suggest effective solutions towards
- Regularly improve knowledge through self-study and exchange between Teams.
- Make weekly reports on completed work
- Other tools can be discussed during the interview.
- Client/Project Domain: UQV.
- Master the entire operating system at the company and the main support of the first support information groups to handle customer requests.
- Develop complete processing procedures, updated instructions, and step-by-step documents to quickly handle customer requests.
- Relax feedback from customers to improve, suggest effective solutions towards
- Regularly improve knowledge through self-study and exchange between Teams.
- Make weekly reports on completed work
- Other tools can be discussed during the interview.
- Client/Project Domain: UQV.
Yêu cầu
· Around 1 year of experience or less.
· Receive inbound requests through channel like on email, Google/Teams chat or any other chat means based on a documented process.
· Logs, categorizes, prioritizes, tracks, and routes:
o Incidents reported by user.
o Alarms raised by monitoring tools.
o Support tracks tickets until successfully resolved.
· Implement basic, documented break-fix tasks along the lines of following a documented process.
· Escalate to L2 depending on an unexpected result of a documented process.
· English: Good, Communicate Fluent
· Time working: Friday - Tuesday (8h00am - 5h00pm) (off every Wednesday and Thursday)
· Receive inbound requests through channel like on email, Google/Teams chat or any other chat means based on a documented process.
· Logs, categorizes, prioritizes, tracks, and routes:
o Incidents reported by user.
o Alarms raised by monitoring tools.
o Support tracks tickets until successfully resolved.
· Implement basic, documented break-fix tasks along the lines of following a documented process.
· Escalate to L2 depending on an unexpected result of a documented process.
· English: Good, Communicate Fluent
· Time working: Friday - Tuesday (8h00am - 5h00pm) (off every Wednesday and Thursday)
Quyền lợi
Package 14 salary months
Extra package per year
Young and dynamic working environment.
Continuous development of hard and soft skills through work and professional training.
Opportunity to approach the newest technology trends
Exciting leisure: sports and art events, football club, family day...
The company's labor policy is completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holidays, etc.)
Extra package per year
Young and dynamic working environment.
Continuous development of hard and soft skills through work and professional training.
Opportunity to approach the newest technology trends
Exciting leisure: sports and art events, football club, family day...
The company's labor policy is completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holidays, etc.)
Thông tin khác
Kinh nghiệm 1 năm
Trình độ Không yêu cầu
Vị trí Junior
Loại công việc
Hình thức Full-time
Hạn nộp hồ sơ 2024-07-19
Số lượng 1 người
Quy trình phỏng vấn 1 vòng
Trình độ Không yêu cầu
Vị trí Junior
Loại công việc
Hình thức Full-time
Hạn nộp hồ sơ 2024-07-19
Số lượng 1 người
Quy trình phỏng vấn 1 vòng
Giới thiệu công ty
Công ty TNHH CMC Global việc làm
7 - 10F, CMC Tower, 11 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi
Quy mô: Từ 5000 - 10000 nhân viên
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Vị trí IT Helpdesk / Support onsite Quận 1 & Quận 10 do công ty Công ty TNHH CMC Global tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 15-25 triệu, tìm thêm việc làm về IT Helpdesk / Support onsite Quận 1 & Quận 10 hoặc công ty Công ty TNHH CMC Global ở các link phía trên
Giới thiệu công ty
Công ty TNHH CMC Global việc làm
7 - 10F, CMC Tower, 11 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi
Quy mô: Từ 5000 - 10000 nhân viên