IT HelpdeskCông ty TNHH Lantro (Việt Nam)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, IT phần cứng/mạng, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông
Thu nhập: 12 Tr - 16 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 08/10/2024
Hạn nộp: 08/11/2024
Mô tả công việc
Mô tả Công việc
A. OBJECTIVES
- Responsible for organizing and managing the development process of the network system.
B. FUNCTIONS & DUTIES
- First point of contact for all employees in the company. Other issues involving network, server, or telephony services should be escalated to Levels 2 & 3 using the tools which will be provided by the company.
- Logging and processing request/escalation tickets using the ticketing system provided by the company.
- Support and problem-solving in a standardized workstation environment.
- On-site support solves problems related to peripheral printers, network printers, and other common peripheral devices.
- Incidents and service request which requires maintenance of printers or peripheral devices will be directed to the device maintenance party according to the contract the device is tied to.
- On-site support solves problems regarding the workstation network issues and cross-connections as part of standard service. The initial troubleshooting needs to be performed to evaluate the extent of the situation and escalate to the network team providing all the relevant information.
- Maintaining compliance with all company policies and procedures.
- Supporting organization events be they internal or external, subject to business requirements.
- After business hours on-duty support on an ad-hoc basis subject to business requirements.
- To support projects requirement and deliverables when needed.
A. OBJECTIVES
- Responsible for organizing and managing the development process of the network system.
B. FUNCTIONS & DUTIES
- First point of contact for all employees in the company. Other issues involving network, server, or telephony services should be escalated to Levels 2 & 3 using the tools which will be provided by the company.
- Logging and processing request/escalation tickets using the ticketing system provided by the company.
- Support and problem-solving in a standardized workstation environment.
- On-site support solves problems related to peripheral printers, network printers, and other common peripheral devices.
- Incidents and service request which requires maintenance of printers or peripheral devices will be directed to the device maintenance party according to the contract the device is tied to.
- On-site support solves problems regarding the workstation network issues and cross-connections as part of standard service. The initial troubleshooting needs to be performed to evaluate the extent of the situation and escalate to the network team providing all the relevant information.
- Maintaining compliance with all company policies and procedures.
- Supporting organization events be they internal or external, subject to business requirements.
- After business hours on-duty support on an ad-hoc basis subject to business requirements.
- To support projects requirement and deliverables when needed.
Yêu cầu
Yêu Cầu Công Việc
A. REQUIREMENTS & QUALIFICATION
- Age: 25 - 35 years old.
- Experience: At least 1 year of experience.
- Ability to work independently or as an active member of a team.
- Proven experience as a help desk technician or other customer support role with determination in providing the best solutions based on the issue detailed by the customer and regular status follow-up to the customer within stipulated SLA.
- Demonstrated ability to multitask and prioritize in a fast-paced environment.
- Good understanding of computer systems, mobile devices, and other technology in the market.
- Excellent problem-solving, analytical, and communication skills with the ability to absorb technical concepts and effectively communicate them to a non-technical audience.
- Working effectively with a global workforce and can adapt to local operating models and culture.
- Ability to work with stakeholders at all levels, from both IT and business, to investigate underlining issues of operational problems and seek effective business solutions through improvement in information systems, data management, processes, and organization. (Tier 2 & 3).
- Able to understand the IT management policy and quality management policy to ensure processes and procedures are designed to comply with these policies and guidelines. (Tier 2 & 3).
- Certification in ITIL Foundation or equivalent is an advantage.
- Certification in Project management or equivalent is an advantage.
A. REQUIREMENTS & QUALIFICATION
- Age: 25 - 35 years old.
- Experience: At least 1 year of experience.
- Ability to work independently or as an active member of a team.
- Proven experience as a help desk technician or other customer support role with determination in providing the best solutions based on the issue detailed by the customer and regular status follow-up to the customer within stipulated SLA.
- Demonstrated ability to multitask and prioritize in a fast-paced environment.
- Good understanding of computer systems, mobile devices, and other technology in the market.
- Excellent problem-solving, analytical, and communication skills with the ability to absorb technical concepts and effectively communicate them to a non-technical audience.
- Working effectively with a global workforce and can adapt to local operating models and culture.
- Ability to work with stakeholders at all levels, from both IT and business, to investigate underlining issues of operational problems and seek effective business solutions through improvement in information systems, data management, processes, and organization. (Tier 2 & 3).
- Able to understand the IT management policy and quality management policy to ensure processes and procedures are designed to comply with these policies and guidelines. (Tier 2 & 3).
- Certification in ITIL Foundation or equivalent is an advantage.
- Certification in Project management or equivalent is an advantage.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Thời gian thử việc: 2 tháng
Độ tuổi:
25 - 35
Thời gian làm việc: Từ T2-T6: 8h30-17h30; T7: 8h30-13h
Lương:
12 Tr - 16 Tr
VND
Đại học
Thời gian thử việc: 2 tháng
Độ tuổi:
25 - 35
Thời gian làm việc: Từ T2-T6: 8h30-17h30; T7: 8h30-13h
Lương:
12 Tr - 16 Tr
VND
Giới thiệu công ty
Công ty TNHH Lantro (Việt Nam) việc làm
46 Phan Khiêm Ích, Hưng Gia 1, P.Tân Phong, Q.7, HCM
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Nhân Viên IT HelpDesk
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10 - 15 triệu VNĐ
Hồ Chí Minh
26/10/2024
Nhân Viên IT Helpdesk - IT Support
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Từ 12 đến 15 triệu
Hồ Chí Minh
26/11/2024
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Công Ty TNHH Bảo Dưỡng Toàn Cầu
6 - 15 triệu
Hồ Chí Minh, Long An
13/10/2024
Nhân Viên IT Support / Helpdesk
Trung Tâm Bảo Hành One
10 - 13 triệu VNĐ
Hồ Chí Minh, Đồng Nai
10/10/2024
Vị trí IT Helpdesk do công ty Công ty TNHH Lantro (Việt Nam) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 12 Tr - 16 Tr VND, tìm thêm việc làm về IT Helpdesk hoặc công ty Công ty TNHH Lantro (Việt Nam) ở các link phía trên
Giới thiệu công ty
Công ty TNHH Lantro (Việt Nam) việc làm
46 Phan Khiêm Ích, Hưng Gia 1, P.Tân Phong, Q.7, HCM
Quy mô: Từ 26 - 100 nhân viên