IT Infrastructure Engineer onsite Quận 1Công ty TNHH CMC Global

· Install, configure, and maintain the hardware and software components of the Client (PVN) network, such as routers, switches, firewalls, servers, workstations, printers, scanners, etc.
· Monitor the performance and security of the PVN network, troubleshoot any issues, and implement backup and recovery plans
· Respond to the requests and inquiries of the PVN users, provide technical assistance and guidance, and resolve any problems related to the PVN network and applications
· Document the PVN network configuration, policies, procedures, and best practices, and update them regularly
· Support APAC sites on ICT solutions/services (with team)
· Provide technical support/ advice to other departments
· Receive and acknowledge the incident reports from the Client regarding any IT issues or disruptions that affect the business operations or customer satisfaction. Investigate and diagnose the root causes
· Implement or coordinate the implementation of the appropriate solutions or workarounds to resolve the incidents as quickly as possible, following the incident management process and procedures.
· Client/Project Domain: PVN VIET NAM