IT On Site Services - Binh DuongCÔNG TY CỔ PHẦN TETRA PAK VIỆT NAM

This role will involve travel to Ho Chi Minh office as per buisness need!Our Global Information Management, On Site Services Team, which is responsible for local IT support is looking for an experienced On Site Services Analyst to join their team and be responsible for on-site IT services in Binh Duong, Vietnam.Our existing team operates world-wide and is responsible for the proper IT operations at our factories and market offices.In this role, you will focus on reactive and proactive handling of user requests & incidents regarding the standard IT platform and you will be responsible for:Delivering and installing requested IT functionality to the users at local and remote sites;Install and support client systems regarding software and hardware;Participate to the maintenance of the infrastructure such as the network, the printers or the servers and assist the purchasing of the requested hardware and software; handle incidents and service requests, following our processes, policies and SLAs and hold basic trainings to the end-users.As a long-term perspective, your responsibility will be to contribute with ideas to the improvement of the IT situation in the company and to implement solutions. You will coordinate local IT related projects from technical aspect and participate in Global projects.The position will be based in Binh Duong, Vietnam and requires 10% of travelling