Tóm tắt công việc
Job Description
We are seeking a dedicated and skilled
IT Support Specialist to manage and support the organization's IT infrastructure, including end-user devices, network systems, and peripherals at our warehouse. The ideal candidate will play a crucial role in maintaining smooth IT operations and providing exceptional support to internal staff and external offices.
Responsibilities
Configure and maintain IT equipment including PCs, laptops, printers, projectors, meeting room devices, and other peripherals.
Issue and retrieve IT equipment for end-users.
Track and update IT asset status regularly.
Receive and assist end-users and postal staff with IT-related issues.
Guide staff in using basic IT devices, software, and equipment.
Provide online support for operational postal branches.
Assist in gathering information during network or system incidents.
Support internet-related issues for offices, postal branches, and warehouses.
Manage and resolve issues with cameras and surveillance systems at postal branches.
Perform regular IT inspections at office sites, postal branches, and warehouses based on the manager's checklist
Working at Top 3 Logistic Companies in Vietnam.
100% salary on probation.
Review salary 2 times per year.
13th-month salary; Performance bonus and KPI bonus.
Participate in 100% of Insurance on monthly salary.
Healthcare Insurance for employees and a periodical health check annually.
Location
Residence/hometown in Hung Yen or ability to move to Hung Yen to work (onsite).
Required Experience/Skills
Basic knowledge of networking (LAN, WAN, Wi-Fi).
Proficient in installing and configuring operating systems (Windows, macOS) and common office applications (Microsoft Office, Google Workspace).
Experience with remote support tools is an advantage.
Proficient in configuring basic routers (VNPT, Viettel, Draytek, etc.).
Knowledgeable in configuring cameras and recorders (DVR/NVR).
Preference for candidates with at least 1-2 years of experience in an
IT Helpdesk or similar technical support roles.
Education
Graduated from a college or higher degree in Information Technology or related fields.
Soft Skills
Strong problem-solving mindset.
Ability to work in a dynamic, fast-paced environment.
Commitment to continuous learning and professional development.