Top 3 Reasons To Join Us
Leadership, strategic thinking, and creativity
Health Insurance: 24/7 PVI health insurance
Holiday Bonuses; Special Occasions
The Job
- Receive and categorize support requests from system-wide users.
- Directly handle user support issues for application software such as: creating user accounts, assigning application access rights, user guidance, troubleshooting issues (Web, Mobile App, etc.).
- Participate in testing new application software before acceptance and deployment.
- Receive and work with new business processes and application software systems.
- Participate in developing user manuals, configuration documents, and application software documentation.
- Perform administrative tasks related to application software operations.
- Participate in general IT training and training programs related to application software systems.
- Perform other duties as assigned by Management.
- Coordinate with other departments to analyze issues arising during operation, troubleshoot problems and propose timely solutions; propose improvements and feature enhancements for applications/operational processes.
- Respond promptly to IT requests inside and outside the Company; log IT requests/issues arising during system operations into tools and prepare daily/weekly/monthly reports.
- Take responsibility for completing assigned tasks fully, on time, and effectively related to the functions, duties, and authority assigned or arising at the request of the Management Board.
Your Skills and Experience
- Graduated from University/College in Information Technology or related fields.
- Minimum of 2 years of experience in the IT field.
- Experience in managing and operating IT systems; experience using SLA measurement tools, internal ticket management tools, etc.; hands-on experience in operating continuously evolving systems (products under development through multiple phases, ongoing operation and continuous improvement).
- Proactive in work.
- Positive mindset with a "finish the task, not just finish the hours" attitude.
- Strong communication skills with the ability to convey information accurately and persuasively, and effectively coordinate with other departments.
- Ability to work well both independently and in a team.
- Ambition to develop career and ability to work under pressure.
- Experience in software testing is an advantage.
Why You'll Love Working Here
- Leadership skills, strategic thinking, and creativity at work.
- Health insurance: 24/7 PVI health insurance and annual health check-up.
- Holiday bonuses: International Children's Day, Mid-Autumn Festival, Lunar New Year; birthday and company anniversary celebrations at iHouzz.
- Activities: Participation in team-building events and sports activities.