Position Summary
This job is responsible for defining, governing, and evolving end‐to‐end technology solutions for warehousing and logistics operations, with explicit ownership of the WMS technology roadmap. This role drives technology modernization, product‐level strategy, and market awareness, ensuring the organization's WMS capabilities remain competitive, scalable, and aligned with industry trends, customer expectations, and 3PL market dynamics. This role provides architectural leadership, establishes standards and best practices, and ensures alignment of solutions with enterprise direction.
Primary Responsibilities
- Define, govern, and lead the architecture vision, principles, and technology roadmap aligned with enterprise strategy.
- Design scalable architecture across:
- WMS, TMS, OMS, YMS, LMS
- Event‐driven, API‐based, and EDI integrations
- Document system architectures, interfaces, feature capabilities, and functional gaps
- Ensure solutions support multi‐client, multi‐warehouse, and omni‐channel 3PL environments
- Own and define the WMS technology roadmap, aligned with:
- Business strategy and growth plans
- 3PL client needs and operational priorities
- Translating market insights into clear recommendations
- Drive continuous improvement based on operational feedback
- Explore technological trends, including:
- Cloud‐native and SaaS WMS evolution
- Microservices and composable architecture
- Identify and prioritize high-value AI use cases across supply chain operations, including forecasting, optimization, and decision support
- Automation, robotics, and WES/WCS convergence
- Lead vendor evaluations, RFPs, and PoCs for WMS and adjacent technologies
- Actively participate/lead critical customer demos working closely with Sales and Solution teams
- Other duties as assigned
Education/Experience
- Bachelor's degree in computer science, Information Systems, Supply Chain Technology, or related field.
- 10+ years in solution architect with strong WMS and global supply chain focus.
- Experience with SOA, microservices, messaging, databases, large-scale system integration, and agile environments.
- Proven ability to drive change and enterprise adoption of architecture standards.
Skills & Abilities:
- Deep Warehouse Management Systems (WMS) architecture, design, and implementation.
- Global supply chain technology experience across inbound, outbound, inventory, fulfillment, yard, cross-docking, labor, and integrations.
- Reliability engineering for large-scale warehouse operations (availability, resilience, performance, observability).
- Ability to bridge operations, engineering, product, and IT teams to improve customer onboarding.
- Strong partnership with Sales, Operations, solution architects, technical leads, and development teams.
- Proven leadership of enterprise architecture initiatives with measurable business impact.
- Expertise across WMS, TMS, LMS, ERP, WCS/SCADA, and database platforms.
- TOGAF or equivalent framework knowledge; ability to translate strategy into roadmaps.
- Strong governance, documentation, and design pattern acumen.
- Excellent communication, problem-solving, and cross-functional collaboration skills.
Requirements, Perks, and Benefits (US -- Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [protected info].
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401(k) plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time off programs offering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.