• Receive and prioritize requests for IT services, and log incidents and maintain relevant records.
• Interpret user problems and provide solutions.
• Escalate complex or unresolved incidents where required.
• Collaborate with other IT team members to resolve issues.
• Participate in testing and deployment of new systems and services.
• Provide training and support to users as required.
• Maintain accurate and up-to-date documentation of IT systems and procedures.
1. JOB REQUIREMENT
• At least one year of experience in a similar
IT Support role, preferably in a retail or e-commerce environment.
• Excellent customer service skills, with the ability to communicate technical information to non-technical users.
• Solid understanding of IT systems and services, including networking, hardware, and software.
• Experience with incident management tools and processes.
• Strong problem-solving skills, with the ability to work under pressure and manage multiple priorities.
• Excellent attention to detail and strong documentation skills.
• Strong team player with excellent communication and interpersonal skills.
2. MORE INFORMATION
* Probationary period: 2 months with fully-paid salary &
* Training opportunities: Internal training & Professional Center training (either domestic or overseas)
* Age: Unlimited
* Working time: Mondays - Fridays (7:45AM - 4:45PM ) & Saturdays (8:30AM- 12:00PM)
* Benefit:
- Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).
- 12 days fully-paid annual leave per year.
- Social and health insurance
- Holidays: 12 paid leave/year.