de heus việt nam tuyển dụng it system & Network SpecialistDe Heus LLC

Mô tả công việc
Tóm tắt công việc
A. JOB PURPOSE:
- Manage Infrastructure to ensure IT infrastructure works properly in Vietnam, at all sites for divisions: Genetics and Farm, Feed, Food Processing & Slaughterhouse & Joint-venture
- Install all network hardware and software and make needed upgrades and repairs
- Maintain network and computer system security and ensure that all systems are operating correctly
- Collect data in order to evaluate the network's or system's performance and help make the system work better and faster
- Add users to a network and assign and update security permissions on the network
- Train users on the proper use of hardware and software
- Solve problems when a user or an automated monitoring system informs them that a problem exists
B. ACCOUNTABILITIES:
1. Design, configure, and test computer hardware, networking software and operating system software.
- Test computer hardware and software performance
- Test internet performance
- Design integrated computer systems
- Design and implement DC, DR
- Implement security measures for computer or information systems
- Ensure required high availability of IT servers system
2. ​Respond to and resolve requests.
- Receive & resolve ticket and join in projects
- Collaborate with others to resolve information technology issues
- Provide VIP IT support (case by case)
- Provide technical support for computer network issues
- Troubleshoot issues with computer applications or systems
- Prepare input, reports for, ICT Manager and Business Unit Management
- Prepares ad-hoc advice
- Perform other related duties as required
3. Implement, monitor, and improve our 24/7 network operations, as well as our managed services.
- Monitor use, capacity, and performance of network & systems
- Ensure required high availability of IT servers system
- Coordinate and manage team resource allocation to facilitate optimal delivery service
- Ensure incident management protocols and process are effectively and consistently followed
- Maintain effective security/backup and disaster recovery processes and system
- Ensure IT assets are recorded, protected and refreshed to deliver the agreed SLA
C. EXPECTED RESULTS:
- Report
- Design document
- IO team deliver KPI target